Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News
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Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.8
42 Reviews
4.8

42 Reviews

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42 Reviews of Kevin Rafeek

April 29, 2024

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Employee Rating

Berna treats us like royalty. . service department is wonderful! Very accommodating, efficient mechanics get our car back promptly. More

by Bonnie
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Berna Aguirre

April 26, 2024

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Service department personnel are extremely helpful and responsive. They take time to listen to their customers and address their concerns. More

by squizz457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Berna Aguirre

April 24, 2024

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I would like to take the time to shout out Mr. Keith and Mr. Cisco I appreciate the awesome customer service. More

by nlh
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Apr 25, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 22, 2024

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When I arrived to drop my vehicle off staff came right out took my vehicle right in the Bay to start service. More

by tamm629
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 24, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 19, 2024

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Employee Rating

Mr Cisco made sure that my issues were addressed and fixed. They made sure they updated me on when my parts came in and status More

by Sharlikamason
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 16, 2024

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Friendly efficient knowledgeable service performed in a timely manner. Comfortable customer lounge and clean service area More

by Dans627
Service Price Transparency
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Recommend Dealer
Yes
Apr 17, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 13, 2024

Dealership Rating
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The staff was very professional and courteous. Informative on upcoming services. Performed services in a timely manner. More

by VICTORIABLAKE
Service Price Transparency
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Recommend Dealer
Yes
Apr 15, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 12, 2024

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Employee Rating

Kevin responded quickly by text to a concern I had regarding recent service. He made sure the issue was resolved, and provided a complete explanation. He also made sure my car was washed when done. Th More

by Ruth
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 12, 2024

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Employee Rating

Very helpful. I have been coming to y’all for years. Very satisfied. Getting pricey. More

by ahutchinson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 11, 2024

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Employee Rating

I received good service completed on time. They also explained in detail the process for doing the recall work at a future time when parts are available. More

by ken.spencer49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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