Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
823 Reviews
4.9

823 Reviews

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823 Reviews of Kevin Rafeek

June 07, 2026

Dealership Rating
Employee Rating

Excellent in communicating needed service for my vehicle. Great personality and honest character. Best service dept. on the peninsula. Recommend highly. More

by hwrandall
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 07, 2026

Dealership Rating
Employee Rating

My experience with Kevin is always professional and he ensures that I am satisfied with the service provided. More

by ginabjones256
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 10, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 07, 2026

Dealership Rating
Employee Rating

Quality team that does great work with attention to detail. Have two Acuras both purchased at Hall now Southern Acura and have ALL maintenance done there over the years. More

by John & Gail M.
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 10, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 05, 2026

Dealership Rating
Employee Rating

Work was done quickly and I was kept informed the whole time Everyone was friendly More

by zarna1
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 05, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 04, 2026

Dealership Rating
Employee Rating

It was good. Kevin was good. I appreciate the car wash. Coffee was good also More

by Sidweiser
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 05, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 04, 2026

Dealership Rating
Employee Rating

I always have a great experience when going into Southern Acura, if I had to say anything that needs improvement is return calls but other then that they are top notch!! More

by STACIEKELLY1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

Jun 05, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 04, 2026

Dealership Rating
Employee Rating

Teresa was very helpful when I got a loaner car while my car had to be left in the dealership overnight. The service department especially Cisco and Kevin were super helpful. More

by jaynway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Teresa Lee

Jun 05, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 02, 2026

Dealership Rating
Employee Rating

Prompt check in upon arrival. Service completed within suitable timeframe. Prompt checkout upon return to pickup my vehicle. More

by SHERWIN.AMMONS
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 03, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 01, 2026

Dealership Rating
Employee Rating

Jessica is the greatest! !!! She has exceeced my needs and been super helpful. Thank you service team!!!! All of you!!!!!! More

by basscnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 30, 2026

Dealership Rating
Employee Rating

They are always so helpful and honest. They keep you updated on your service and everyone at this dealership is very friendly and have wonderful customer service. More

by Taylor Distler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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