Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
840 Reviews
4.9

840 Reviews

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840 Reviews of Kevin Rafeek

June 21, 2026

Dealership Rating
Employee Rating

Okay ? ? Kevin and the service team are outstanding. I love the support that they provide and they are always such a blessing ?? More

by DEATIRAC
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 22, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 19, 2026

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Employee Rating

Service department courteous, friendly and professional. Kevin is responsive and knowledgeable. I am always treated with respect and they listen to my concerns. More

by MAN
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 22, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 19, 2026

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Employee Rating

Car would not start. Same symptoms as a few weeks before. A new battery was installed at that time. This time ANOTHER new battery had to be put in. More

by GEE
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 22, 2026

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

June 19, 2026

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Employee Rating

Great service! !! Kevin has provided excellent service to me for 2016 Acura MDX. Kevin has provided excellent service to me for 2016 Acura MDX. Great Job! More

by Knorman15
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 22, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 19, 2026

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Really fast and easy process. 10 out of 10. Would highly recommend to any one. More

by justin.bathgate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

Jun 19, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 18, 2026

Dealership Rating
Employee Rating

quick excellent service. Kevin was very pleasant, informative and helpful. your service is consistently excellent More

by sjdesolms
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 19, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2026

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Employee Rating

I brought my Acura RDX in for routine maintenance. I mentioned my fob wasn't working properly. I replaced the battery 3 weeks prior. They checked and put a new battery in my fob, no charge. It worked More

by Irishman
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 19, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 18, 2026

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Employee Rating

Great customer service, Cisco and team were top notch 100% communication, and explained everything to me. More

by SKNIGHT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Jun 19, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 17, 2026

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Employee Rating

Great experience. Kevin kept me updated on the service at the various stages. Pleasant experience. More

by REMONA.PRICE729
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 18, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 16, 2026

Dealership Rating
Employee Rating

The service was efficient but very expensive. The package deals have you doing more service than what the owner’s maintenance manual suggests More

by Kimberlyholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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