Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
843 Reviews
4.9

843 Reviews

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843 Reviews of Kevin Rafeek

September 15, 2026

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Employee Rating

Thanks for the superb service, and smiling faces when I picked up. Everything was amazing. Thank you. More

by LISAAINGE2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tankersley,

Sep 15, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 01, 2026

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Always great to receive service. Travis has the best staff ever Will be back soon for another trade More

by kevinjamaylbuchanan
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Sep 02, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 07, 2026

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Employee Rating

Kevin always does a great job keeping me informed about the status of my car. More

by gerifoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 21, 2026

Dealership Rating
Employee Rating

Okay ? ? Kevin and the service team are outstanding. I love the support that they provide and they are always such a blessing ?? More

by DEATIRAC
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 22, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 19, 2026

Dealership Rating
Employee Rating

Service department courteous, friendly and professional. Kevin is responsive and knowledgeable. I am always treated with respect and they listen to my concerns. More

by MAN
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 22, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 19, 2026

Dealership Rating
Employee Rating

Car would not start. Same symptoms as a few weeks before. A new battery was installed at that time. This time ANOTHER new battery had to be put in. More

by GEE
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 22, 2026

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

June 19, 2026

Dealership Rating
Employee Rating

Great service! !! Kevin has provided excellent service to me for 2016 Acura MDX. Kevin has provided excellent service to me for 2016 Acura MDX. Great Job! More

by Knorman15
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 22, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 19, 2026

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Employee Rating

Really fast and easy process. 10 out of 10. Would highly recommend to any one. More

by justin.bathgate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

Jun 19, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 18, 2026

Dealership Rating
Employee Rating

quick excellent service. Kevin was very pleasant, informative and helpful. your service is consistently excellent More

by sjdesolms
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 19, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2026

Dealership Rating
Employee Rating

I brought my Acura RDX in for routine maintenance. I mentioned my fob wasn't working properly. I replaced the battery 3 weeks prior. They checked and put a new battery in my fob, no charge. It worked More

by Irishman
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 19, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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