Southern Acura Newport News - Service Center

Service review I had my vehicle serviced on October 25, 2017. James Bland was my service advisor. He explained the process and was able to get me out in a reasonable I had my vehicle serviced on October 25, 2017. James Bland was my service advisor. He explained the process and was able to get me out in a reasonable period of time. The waiting room accommodations were comfortable and allowed me to work easily while I waited. Mr. Bland's professionalism reflects greatly on Hall Acura and ensures I will return for my future service needs. More

Excellent customer service I'm always greeted with a warm and friendly smile. I feel my business is always appreciated and valued. James Bland always goes above and beyond to m I'm always greeted with a warm and friendly smile. I feel my business is always appreciated and valued. James Bland always goes above and beyond to make sure I am taken care of. He explains the service suggestions and offer options for payment. I feel he sincerely would like to see me in a safe vehicle. More

Reliable Service I have had two of my vehicles in for a state inspection recently and Derrick Nichols has taken great care of me. I didn’t have to wait long and commun I have had two of my vehicles in for a state inspection recently and Derrick Nichols has taken great care of me. I didn’t have to wait long and communication was top notch. I will always have my cars serviced with Derrick at Hall Acura. More

First time, will be back Had my car serviced, excellent experience thanKs to Sean Wales! I’ll be back! No waiting, the waiting area was clean and comfortable with a nice sele Had my car serviced, excellent experience thanKs to Sean Wales! I’ll be back! No waiting, the waiting area was clean and comfortable with a nice selection of snacks and drinks. Sean kept me updated as the service progressed. Car was vacuumed and clean! More

Best ever It was the best service I ever had done on my car I love the way the people there cared about me as a person and the did a amazing job on my car it di It was the best service I ever had done on my car I love the way the people there cared about me as a person and the did a amazing job on my car it didn't take long n I was so happy that I didn't have to wait long to get my car done More

Great service Emergency situation. Handled quickly and efficiently .Everyone was quick to help me out of a bad spot. They could have sent me somewhere else but they Emergency situation. Handled quickly and efficiently .Everyone was quick to help me out of a bad spot. They could have sent me somewhere else but they handled it for me. More

A job well done! I've had my MDX for a little over a year and just realized that the tire jack was missing. Well I had no clue that it was hidden in a nice little comp I've had my MDX for a little over a year and just realized that the tire jack was missing. Well I had no clue that it was hidden in a nice little compartment in the back that I didn't even know was there until it was needed and we had to look for it. I emailed John Rooney-GSM about my issue and I was surprised that he responded so quickly and jumped right into action to resolve my issue. He ordered the tire jack that I was missing and to my surprise it came the next day and he contacted me immediately to let me know. When I went to pickup the tire jack, Mr. Rooney was very pleasant and courteous and had a wonderful salesperson put it in my truck for me. I was so pleased with the help I received and the follow up from Mr Rooney via email that I will always be a loyal customer. This was a great customer service experience. Hats off to you guys for a job well done! Keep up the good work! More

Always prompt and fixed the first time Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notc Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notch and always gets it fixed quickly and no questions asked. More

"Broke down three hours from home" I got my car serviced at Hall on 6/17/14 because my temperature gauge was reading higher than it normally reads. I spoke with hall's service departmen I got my car serviced at Hall on 6/17/14 because my temperature gauge was reading higher than it normally reads. I spoke with hall's service department asking their opinion on how we should fix this problem. The coolant flush was what was finally choose as what could fix the problem. I was told my car would be ready in an hour and a half i waited 2 hour before i final went and checked on the status of my car and they said we are doing your paper work right now. So i go back and wait 10-15 more minutes before anyone speaks to me. I left the Virginia area on Sunday 6/22/14 and 2 hours into my trip my car runs hot breaks down and leaves me on the side of the road. i was able to find a U-haul service. I had to rent a truck and trailer and drive the rest of my trip back home pulling my car. If Hall's service department would have truly checked the coolant system i think they would have found the problem. I called today and all i got was i'm sorry but we didn't find anything. I wouldn't recommend anyone to Hall's service department even. More