Southern Acura Newport News - Service Center

The service team was very helpful and efficient with my car service. They completed the task ahead of schedule. car service. They completed the task ahead of schedule. More

Cisco is always very informative and super helpful, can’t thank him enough, quick and easy! thank him enough, quick and easy! More

The service dept. was very agreeable to work with and most accompanying. Plus, our car looks wonderful! was very agreeable to work with and most accompanying. Plus, our car looks wonderful! More

Berna is the absolute best! Will continue taking my vehicles there as long as she is my service advisor. Will continue taking my vehicles there as long as she is my service advisor. More

Excellent customer service, informative, helpful and friendly. Always look forward to their serving me Thanks! friendly. Always look forward to their serving me Thanks! More

The service team at Southern Acura In Newport News, VA are hands down, the picture of excellence. Their superior professionalism and sincere work ethic are second to none! are hands down, the picture of excellence. Their superior professionalism and sincere work ethic are second to none! More

The service center at Hall Acura Newport News continues to exceed expectations and provide stellar service to all. After purchasing our new vehicle from Emmanuelle Cooper at Hall Acura Newport News we hav to exceed expectations and provide stellar service to all. After purchasing our new vehicle from Emmanuelle Cooper at Hall Acura Newport News we have had several accessories installed at the service center. The work has been great and the service provided by the team has been exceptional. We have dealt closely with Cisco Lugo who epitomizes good customer service; friendly, communicative, welcoming, and knowledgeable. If you are in need of service for your vehicle I highly recommend Cisco Lugo, for purchases at this location Emmanuelle Cooper is tops. More

A hard worker who doesn't say much but gets the job done and done right! Trust that your needs will be met and that this young individual is learning to become a master mechanic. Someone who takes pride in and done right! Trust that your needs will be met and that this young individual is learning to become a master mechanic. Someone who takes pride in what they do and continues to learn more ⭐️⭐️⭐️⭐️⭐️👍👍 More

I took my new car to Hall Acura Newport News for repair back in June 2022. I had more issues in July 2022 after I got my vehicle back. Piping that should’ve gotten fixed and replaced the first time I took back in June 2022. I had more issues in July 2022 after I got my vehicle back. Piping that should’ve gotten fixed and replaced the first time I took my car in. Had that repaired and I noticed my car had a hissing noise when I got it back. I told the service manager about it and he claimed “that’s how I brought it in.” I never noticed this noise before. He claimed I “ tuned it” for it to sound like that. False accusations. I drove my vehicle, noticing some strange behavior while driving it. Long story short, and after one near accident and a tow to the dealership, turns out the piping connecting to the engine wasn’t even connected. Ended up paying over $6K for the total repairs. December 2022, I had my car towed to Hall Acura Newport News and they couldn’t find anything wrong even with full inspection. I took my vehicle to a third party mechanic and they told me that my vehicle had bolts and clips in the bottom of my engine bay. Also, there were missing clips in a trim piece and the bolts used on a piece of the engine were incorrect, causing one of them to get seized to the part. There was a missing piece on another part as well. Third party mechanic had fixed everything properly and my vehicle is running 100% smoothly. I spoke with Hall Acura Newport News and explained what happened to their General Manager. He is denying any fault of what happened and is even trying to say the third party mechanic was the one who removed and switched parts to charge me more. Mind you, he never charged me more than what his original estimate was not knowing the unknown issues with my car. The third party mechanic is a prior service member. I am a current service member. Hall Acura Newport News’s GM is exclaiming they completed the work I paid for. OVER $6,000 just to have my car have these hidden issues and missing parts? THEY ARE THE ONLY ONES WHO HAVE TOUCHED MY CAR!! I reported Hall Acura Newport News to the BBB and Honda Corporation. Do not take your vehicle to them EVER! More