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Southern Acura Newport News - Service Center

Newport News, VA

4.8
748 Reviews
Call Service Center (757) 886-7074

749 Reviews of Southern Acura Newport News - Service Center

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March 02, 2024

I came in for a minor service and it was completed. They also checked to make sure there were not other issues with my vehicle. Very understanding service advisor. More

by Vinette.lewinson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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February 25, 2024

Extremely accommodating and helpful in handing my needs and car repair! Quick and clear communication on the status of my vehicle More

by GRABOWJ2
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
February 23, 2024

Giod Good I had no issues. Service was quick, and Cisco was pleasant and helpful. More

by SCOTTR19
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
Report | Print
Feb 23, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 23, 2024

As long as Raymond James III, Berna Aguirre and Darrian Turner are on the team, then I love Acura Newport News. More

by MISSBRANCH
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
Report | Print
Feb 23, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 23, 2024

It was a very good experience, efficient, good communication from my service representative. Thorough with all our concerns. More

by Chimainot
Recommend Dealer
Yes
Employees Worked With
CISCO.
Report | Print
Feb 23, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 23, 2024

I've been coming to this dealership for a long time had close friends who worked there that has passed on since I love Hondas and Acura's and I appreciate the hospitality when I come Berna is great she alw More

by Shallahfallensr
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
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February 23, 2024

Great service. I was in and out quickly. The staff is very nice and professional. More

by Maalik.davon
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Feb 23, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 22, 2024

Done on time including wash, good job! Kevin, as usual, was welcoming and got us in quick. More

by RF4C Driver
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Feb 23, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 22, 2024

Friendly and service finished quicker than expected. Cisco was very detail oriented and was prepped throughout the process. More

by cunananj515
Recommend Dealer
Yes
Employees Worked With
Cisco
Report | Print
Feb 23, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 21, 2024

Within an hour my state inspection was complete. Cisco's always courteous and acknowledged me by name as I entered the service department. Always explains in detail the service done and completed More

by DEL_VERNISE
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
Report | Print
Feb 22, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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