Southern Acura Newport News - Service Center

Great Service Wonderful service I was in and out in great time. Also snacks and water while you wait is wonderful. Also they have very good charging stations as if Wonderful service I was in and out in great time. Also snacks and water while you wait is wonderful. Also they have very good charging stations as if you where in a library while you wait and that’s great for me because I’m in school More

Awesome service J.Bland is an amazing service advisor. He took awesome care of me. Kept me updated with everything and I’m very pleased. Thank you J.Bland is an amazing service advisor. He took awesome care of me. Kept me updated with everything and I’m very pleased. Thank you More

Extremely satisfied customer I had a wonderful experience at Hall Acura Newport News. Now I’m a regular customer and they always take care of me, but this time they went above and I had a wonderful experience at Hall Acura Newport News. Now I’m a regular customer and they always take care of me, but this time they went above and beyond. Specifically my service advisor James Bland. I’m up for 100K mile service which isn’t cheap. I also had a problem with my driver side seat not moving vertically up. After a diagnostic, it was discovered that problem resulted in a $1600 fix. Well I wasn’t expecting that and I didn’t want my wife to continue to drive the car in that condition. I expressed my concern and frustration with JB. He offered to contact Acura on my behalf for relief of the $1600 fix because it was a loyal customer. Acura ended up paying 90% of that problem, I’ll take it. I was so grateful to those guys especially since I was going out of town for the weekend and felt so good to have our car in good working condition. JB and his team are awesome. More

Always a pleasant experience Always quick, fast and friendly service when I bring my car in for service! JB is that guy for service. I always wait for my car to be serviced and JB Always quick, fast and friendly service when I bring my car in for service! JB is that guy for service. I always wait for my car to be serviced and JB keeps me informed of the status along the way. They also do their best to get in you and out as fast as possible. The clean up is a bonus, also! Not all dealerships provide this service as a courtesy. More

Excellent service and staff Wonderful & excellent service. Real genuine caring staff memebers. My go to spot for all my car needs. And will continue to come to HALL Acura Newport Wonderful & excellent service. Real genuine caring staff memebers. My go to spot for all my car needs. And will continue to come to HALL Acura Newport News . More

Great Customer Service Hall ACURA is such a great place. I still can remember my first day. I am very keen on great customer service and I have always been treated with resp Hall ACURA is such a great place. I still can remember my first day. I am very keen on great customer service and I have always been treated with respect. I get the red carpet treatment and so does everyone I’ve sent there. I really appreciate the wonderful customer service that JB & the rest of the crew gives More

Acnaste Service call 1999 TL 3.2 Black I would like to recognize Mr. J.B. for outstanding service, making me feel special during my service needs at Hall Acura, Newport News, VA. Top notch I would like to recognize Mr. J.B. for outstanding service, making me feel special during my service needs at Hall Acura, Newport News, VA. Top notch Customer Service and a true professional who makes sure it is done right the first time. Bravo Zulu! Sincerely, Danny R. Williams More

Friendly and fast my consultant was very friendly and courteous. so was the person at the counter and the service was super Speedy I was in and out in a matter of minut my consultant was very friendly and courteous. so was the person at the counter and the service was super Speedy I was in and out in a matter of minutes More

Excellent Service DepRtment Visited service department today for routine maintenance. The appointment was made during initial contact. The appointment was made for the next day. Visited service department today for routine maintenance. The appointment was made during initial contact. The appointment was made for the next day. Contacting the service department is always quick, professional, and personal. The service reps I dealt with today included JB and Shawn. The work was completed within the timeframe scheduled. I was kept informed throughout the process. I paid for the service and was out of there quickly. More

Sean is very helpful and make sure everything is taken care of. He went above and beyond what was expected. I never have any issues with the service center. and make sure everything is taken care of. He went above and beyond what was expected. I never have any issues with the service center. More