Southern Buick GMC Greenbrier - Service Center

Quick. Convenient. Hassle free. Knowing the staff and getting in and out on my schedule is always a plus Convenient. Hassle free. Knowing the staff and getting in and out on my schedule is always a plus More

I took my 2016 Chevy Silverado 2500HD to Southern for an oil change due to Priority converting to an appt only system. I've purchased 2 trucks from this dealership in the past prior to it becoming Southern oil change due to Priority converting to an appt only system. I've purchased 2 trucks from this dealership in the past prior to it becoming Southern and was very satisfied. My service writer Jacob Fox was very professional and directed me to the temporary customer lounge in the KIA Building where I noticed several chairs..the only complaint is Where are the coffee tables so customers have a place to put their cups etc. ?? More

Easy drop off. Kept me informed of work and progress. Same day service. Lowes er than quoted estimate. Kept me informed of work and progress. Same day service. Lowes er than quoted estimate. More

Service was excellent problem fixed in less than 24 hours I will recommend GMC to family and friends I will recommend GMC to family and friends More

I went in for a walk in oil change & they got it done quickly! quickly! More

Had a 230 appt was told it was 2 hr wait bc two tecs called at in the AM. Was not called in advance. My time is valuable called at in the AM. Was not called in advance. My time is valuable More

I set up an oil change, tire rotation, filter change and check a tire that stayed 5psi low. Appointment was booked for first thing. Everything was done except the one tire had a nail and needed plugged. I check a tire that stayed 5psi low. Appointment was booked for first thing. Everything was done except the one tire had a nail and needed plugged. It took the rest of the day to plug the tire. I needed to get to an event by 5pm but they didn’t finish in time. Plugs take maybe 5 minutes. Even on a busy day this should not have taken all day. The advisor thought it would be done sooner so I came in but it wasn’t done. More

It was fine They didn't have all information on my maintenance contract and tried to charge for the tire rotation but got it fixed. maintenance contract and tried to charge for the tire rotation but got it fixed. More

I'm treated like family. Service is always done as promised and staff is always helpful and friendly. Service is always done as promised and staff is always helpful and friendly. More

I bought a new Kia Carnival, and from the moment I left the lot, the vehicle was shaking when we accelerated or took our foot off the accelerator. Then, the check engine light started blinking, and came o the lot, the vehicle was shaking when we accelerated or took our foot off the accelerator. Then, the check engine light started blinking, and came on and off intermittently. I called the service center and was told there would be a 3-week wait to get in. I was able to leave a message with the service center manager, who texted that I could bring it in on Monday and guaranteed me a loaner car. He didn't communicate with me again through the weekend, but finally confirmed with me on Monday morning that everything was set up for me to drop off my van and get the loaner. I made the 30-minute drive to the dealership with my elderly mom and 7yo, only to find out that my service advisor (Sean....who did everything he could to help) had no information about me coming or getting a loaner. It took about 30 minutes to get things sorted out, and just when I was finally about to be driven over to get the loaner car, Sean ran out of the office behind me to say that there were no loaner cars available. So, I had to drive back home (with my new van and its shaking and check-engine-light on) and wait to be notified that a loaner was available. I got the call late that day, and went to drop off the van again and pick up the loaner the next day. About a week later, I received a message that my van was done and ready for pick-up. When I went to pick up the van, Sean was not there, so the new service advisor did his best to figure out what was going on. The paperwork said that a new fuel injector was ordered. So, it had not been replaced, which meant that my van was neither fixed nor ready. After about 30 minutes of back and forth to determine whether or not the paperwork was accurate, the service advisor got the manager (the same one I had been trying in vain to communicate with, who told me in error to drop off my van and get a loaner a week or so earlier) and he started by downplaying what had happened, and even tried denying that the texts I had were from him. Finally, he said I could take the loaner again and keep it until my van was ACTUALLY fixed (again...BRAND NEW VAN) and that I could communicate directly with him from then on out. Needless to say, my texts and communications with him went unanswered. The only way to get through to anyone at this service department was to physically drive 30 min to the dealership. I left voicemails, etc. I simply could not get through to a human. About a week later I got a text from my original service advisor, Sean, who I texted trying to get updated information. He was shocked to learn that I still didn't have the van back because he never heard from the manager what had happened when I showed up to pick up a week prior. He followed up with me later that day and let me know that the mechanics had discovered that my van's problems were due to the factory leaving a sealant of some sort on the fuel injector. The next morning Sean texted me to let me know my van was ACTUALLY ready for pick up. And he responded quickly and helped me the next day when I came to get it, and was running late. The bright shining spot of this story came in the way of the wonderful lady who helped me get my rental in the Kia collision center office, and Sean, who did follow up with me and helped me finally get my service issues resolved. Other than that, the absolute communication breakdown at this service department was so egregious it bordered on comical. It was bar none the worst experience I've ever had with any mechanic or service department in my 47 years. I am seriously considering selling my Kia and buying another brand just to avoid having to do business here again. If I managed this dealership, the first thing I'd do is fire the service manager, because from what I gather, the communication breakdowns and lack of service are not isolated to my experience. The service manager has a distinct reputation. This is a glaring problem. More