Southern Buick GMC Greenbrier - Service Center

They were helpful, fast, clean. Found a leak in my tire and patched it for me. Found a leak in my tire and patched it for me. More

The young man that waited on me was Phenomenal. I like Kia, I have never owned any other type of vehicle in my 72 years, however ever I do thing that the dealership should fine a better way to help I like Kia, I have never owned any other type of vehicle in my 72 years, however ever I do thing that the dealership should fine a better way to help out us Seniors. More

Service takes awhile to get you in, but they are busy so I get it. Dekwan communicates often and keeps you informed and is extremely helpful. Thank you I get it. Dekwan communicates often and keeps you informed and is extremely helpful. Thank you More

Very friendly and professional customer service department, I would definitely recommend this service department to family and friends. department, I would definitely recommend this service department to family and friends. More

The service department is a total disaster. I brought my car in because the radiator hoses burst. Asked them to repair the hosesand fully repair the car. Two weeks go by and they kept saying pa I brought my car in because the radiator hoses burst. Asked them to repair the hosesand fully repair the car. Two weeks go by and they kept saying parts were delayed. I called multiple times in two weeks and would hear back maybe the next day or not at all. There is zero communication. I finally got my car back with a bill well over the quoted price (1400 was now 2200). And then found ants all over the inside of my car. Treated that and upon driving my car for 20 minutes discovered they didnt repair the car fully. They only replaced the hoses. Since, I have taken the car to another shop, who easily replicated the obvious overheating issue that persisted. They may have installed the hoses, they did not test the car for a full repair. So now I've paid for two coolant flushes and have had multiple issues. Thankfully the other repair shop has been great and is treating me with an ounce of respect. Not something you will find at Southern Kia Greenbrier Service Center. More

Terrible communication, no follow-up or updates given about my vehicle. Not able to reach service advisor even if was using smoke signals. Then when I went to pick up my car after they called and said it about my vehicle. Not able to reach service advisor even if was using smoke signals. Then when I went to pick up my car after they called and said it was ready the couldn't find the paperwork, keys or my car. And best of all nothing that was supposed to be done was actually done. Except for one of the problems. I will never be going back More

Everyone in the service department was very helpful and professional. They took the time to help me find out about issue before just dropping it off. professional. They took the time to help me find out about issue before just dropping it off. More

It was hard to get in for an appointment, but once in it was a very good experience was a very good experience More

Communication sucks and tried to do work for about $2,000 that was not necessary that was not necessary More

I showed up for my 11:00 at 10:45 for an oil change. At 12:00 I asked how much longer it was gonna be they went and looked and seen my truck was not even touched yet. Then it was lunchtime so everyone At 12:00 I asked how much longer it was gonna be they went and looked and seen my truck was not even touched yet. Then it was lunchtime so everyone was gone for lunch so when they were trying to find my key fob and couldn’t find it. Once found they got it done but it was just shy of 4 hours to do an oil change. Completely unsatisfactory More