Southern Buick GMC Greenbrier - Service Center

Terrible experience with the service team. Not responsive to calls when multiple voicemails were left. We required parts that took a while to come in and then when the car was fixed, the part Not responsive to calls when multiple voicemails were left. We required parts that took a while to come in and then when the car was fixed, the part replaced didn’t work. Severe lack of attention to detail. More

It was okay It was okay, the wait wasn't to bad. Appreciated the fluid top offs Appreciated the fluid top offs More

You guys stepped up 99%, I was very happy Very professional. I was able to ask questions and my questions was answered on point and fast. I appreciate it truly. I will continue to come to Greenbri professional. I was able to ask questions and my questions was answered on point and fast. I appreciate it truly. I will continue to come to Greenbrier Kia More

For the second time, the service department did not have the parts needed for my recall in stock, requiring me to schedule another appointment. Since the recall requires identical parts for every car like m the parts needed for my recall in stock, requiring me to schedule another appointment. Since the recall requires identical parts for every car like mine repaired it’s amazing the service team was not prepared for my visit. Especially since it took weeks to get an appointment and should have given them ample time to have everything ordered, More

You guys stepped up 99%, I was very happy Very professional. I was able to ask questions and my questions was answered on point and fast. I appreciate it truly. I will continue to come to Greenbri professional. I was able to ask questions and my questions was answered on point and fast. I appreciate it truly. I will continue to come to Greenbrier Kia More

I’m not sure what to review for Southern Buick GMC Greenbrier. I have only done Business with Southern Kia Greenbrier.. Greenbrier. I have only done Business with Southern Kia Greenbrier.. More

Waited a month for an appointment. Brought my Kia Rio in for a recall on a defective fuse that could potentially start a fire. Drove 2 cars from the OBX of NC since they insisted we dr Brought my Kia Rio in for a recall on a defective fuse that could potentially start a fire. Drove 2 cars from the OBX of NC since they insisted we drop it off. After 2 vehicles, 2 days off work and a 3 hour round trip was told they have to order the part. I AM LIVID!! More

Clean waiting room and bathroom. Not a long wait. Polite service people. Waited about a hour and a half. Just came in for an oil change. Not a long wait. Polite service people. Waited about a hour and a half. Just came in for an oil change. More

Unorganized, run down, dirty, extreme lack of communication. By far the worst experience I’ve ever had with a car dealership. I’m still waiting for someone to call me back after leaving multiple communication. By far the worst experience I’ve ever had with a car dealership. I’m still waiting for someone to call me back after leaving multiple messages just to see if our warranty covers some work that needs to be done. More

THEY address my concerns well and listen to what I say. They treat me with respect. They treat me with respect. More