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Southern Buick GMC Greenbrier - Service Center
Chesapeake, VA
946 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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946 Reviews of Southern Buick GMC Greenbrier - Service Center
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Verified Customer
May 17, 2025
Workmanship is average to poor at best. Every time I have brought my vehicle in for work they broken something on the vehicle and needed to replace it in addition to the original work, exte Every time I have brought my vehicle in for work they broken something on the vehicle and needed to replace it in addition to the original work, extending the duration of my vehicle in the shop. Communication is nearly non-existent unless I reach out for up dates. Originally quoted a day or two in the shop, after a couple days with no updates I had to reach out myself to find out they had to do a different repair that would take a few extra days. That is fine but then two days after the next quoted delivery date, still no updates just to call and find out they broke a window and need to wait for the window guy to show up to fix it. Again this is what it is mistakes happen but communication and managing expectations is not really there. Advisors need to be more proactive with updates when things happen and with estimated completion dates for work. More
by Rlapo002
Employees Worked With
George nichols
May 16, 2025
Staff is very nice. Provides great service and always trys to accommodate us or help out with any issue we may be having. Provides great service and always trys to accommodate us or help out with any issue we may be having. More
by redgardenia83
Employees Worked With
Not sure of her name-long blonde hair in pony tail.
May 14, 2025
The actual service was good however the technician was supposed to check my rear shocks and he didn't . I drive home bouncing around because the back shocks needed to be replaced as well. My SUV was there supposed to check my rear shocks and he didn't . I drive home bouncing around because the back shocks needed to be replaced as well. My SUV was there a whole week. My service advisor wasn't the best with keeping an update for informing me online about the progress of the work being done on my vehicle. Honestly for $3000.00 and some change the service should have been better. I will say once I returned with my SUV Mr. Carlos helped me. He checked and my shocks were in fact bad. He was the kindest guy. He definitely needs to be applauded. He took it for a test drive and explained everything to me. That's about all I have to say for now. More
by TRINA220ALLEN
Employees Worked With
Carlos helped me .I give him a 1000 out of 10 because he went over and beyond to help me. He is in the service department. Actually he is a technician.
May 14, 2025
THE SERVICE ADVISOR WAS GREAT. HOWEVER, THIS WAS THE SECOND TIME TO FIX A TIRE LEAK ISSUE THAT WAS JUST A VALVE STEM. THIS WAS THE SECOND SERVICE ON MY NEW TRUCK AND BOTH TIMES WHEN HOWEVER, THIS WAS THE SECOND TIME TO FIX A TIRE LEAK ISSUE THAT WAS JUST A VALVE STEM. THIS WAS THE SECOND SERVICE ON MY NEW TRUCK AND BOTH TIMES WHEN I PICKED IT UP THERE WERE GREASE HAND PRINTS ALL OVER MY DOOR PANEL AND ON MY HOOD. ALSO NEEDED A SIMPLE COMPUTER UPDATE THAT TAKES MINUTES TO DO AND THEY SAID I WOULD HAVE TO MAKE ANOTHER APPT. FOR THAT. AS A TRUCK REPAIR AND TOWING OWNER OF 4 COMPANIES IN THE TIDEWATER AREA NONE OF THESE ISSUES SHOULD BE HAPPENING. THE CUSTOMER SERVICE WAS GREAT BOTH TIMES BUT THE TECHNICIANS DO NOT HAVE CONSIDERATION FOR THERE CLEANLINESS WHILE WORKING ON VEHICLES. BOTH MY NEW 2500 DENALI P/U AND MY WIFES NEW YUKON WERE OVER 100K EACH AND SHOULD NOT HAVE CAME BACK TO US WITH HAND PRINTS ON THE INTERIOR AND THE HOODS. More
by gbtowing
Employees Worked With
May 14, 2025
So far Kim has been working hard to provide the best service for chronic issues with my 2022 GMC Denali Sierra. This will be the second engine replacement for this truck. Hopefully they will fix the iss service for chronic issues with my 2022 GMC Denali Sierra. This will be the second engine replacement for this truck. Hopefully they will fix the issue permanently. More
by PARAMEDICR617
Employees Worked With
Kim. Service
