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Southern Buick GMC Greenbrier - Service Center
Chesapeake, VA
1,035 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,035 Reviews of Southern Buick GMC Greenbrier - Service Center
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June 20, 2025
Took 5 hours for install. Bed cover kept opening while driving after looking at it, I realized that it had been installed incorrectly. I fixed it and it is functioning fine no Bed cover kept opening while driving after looking at it, I realized that it had been installed incorrectly. I fixed it and it is functioning fine now. More
by MANIEL.ELLISON
Verified Customer
June 19, 2025
Bought the car here over five years ago and stuck with their service department since. I'm doing my scheduled maintenance here and am satisfied. their service department since. I'm doing my scheduled maintenance here and am satisfied. More
by CH.PICHLMAIER
Employees Worked With
June 19, 2025
The purpose of my pre-arranged service appointment was getting a factory recall fix done on my KIA Forte. After bringing my car to the service bay, I waited for about 30 minutes, and then the service rep getting a factory recall fix done on my KIA Forte. After bringing my car to the service bay, I waited for about 30 minutes, and then the service rep came in to recommend certain maintenance procedures on the car. I asked her about the factory recall, and she said the part needed for that wasn't in stock! Yet no one had informed me of the shortage and not to waste my time. Instead, unrelated work to the factory recall was promoted. It smacks of the old bait and switch routine. More
by BOREL3_4JC
Employees Worked With
Not applicable
June 19, 2025
I had to ask why my car was still not finished with free inspection and oil change after an hour waiting only THEN to find out it wouldn't pass because of cloudy headlights. No explanation of why I wasn't t inspection and oil change after an hour waiting only THEN to find out it wouldn't pass because of cloudy headlights. No explanation of why I wasn't told sooner. Barely an apology. This seems to be a pattern for Southern. This lack of communication has happened to me before. Customer service is lacking. More
by CLEVERINC165
Employees Worked With
Customer service
June 19, 2025
The service to install a bed cover was completed quickly and efficient. Kim was great to work with and provided great service. and efficient. Kim was great to work with and provided great service. More
by tgriss05
June 18, 2025
When I purchased my 2005 Suburban I was given paperwork that states that I have free oil changes and state inspections for as long as I owned the vehicle. Upon arriving at the dealership and checking in I that states that I have free oil changes and state inspections for as long as I owned the vehicle. Upon arriving at the dealership and checking in I was blindsided by the service writer bluntly states that this was my last free oil change. I protested and was giving snidley that I had not have all the service done at the dealership so they would not honor the warranty any longer. I have gotten the oil changed there for 20 years and no one has ever said anything about a change in the policy and when it was implemented. Really disappointed at this sudden change in policy. How many customers got the same jolt upon bringing their vehicle in for service More
by GOLF1NLIV
Employees Worked With
Service Writer
June 18, 2025
Did not look into or get to my vehicle 7 hours after scheduled appointment time of 9:00 am. After I inquired about the status, it took less than an hour to install the bed cover. scheduled appointment time of 9:00 am. After I inquired about the status, it took less than an hour to install the bed cover. More
by paulpayne84
Employees Worked With
Service department
June 17, 2025
It was good. Everything was completed in a timely way. Very Good service. Was informed of what was needed for my car and the option to have it completed. Everything was completed in a timely way. Very Good service. Was informed of what was needed for my car and the option to have it completed. More
by sandragayner
Employees Worked With
Kevin
