Southern Buick GMC Greenbrier - Service Center

Service Technican Antawn Pair did an excellent job with our vehicle. Great communication and keep us up information while my our SUV was in service our vehicle. Great communication and keep us up information while my our SUV was in service More

I had to wait all day without any culmination on the status of the car . I found out they went home without giving an update. status of the car . I found out they went home without giving an update. More

I had already had issues with both locations in Hampton roads. Parts not being ordered when they said they would be. Misinformation about appointments. Service advisors standing around talking about their roads. Parts not being ordered when they said they would be. Misinformation about appointments. Service advisors standing around talking about their weekend while a line waited to be helped. The manager had already reached out when I complained before. Yesterday I came in for an oil change that the manager had said he scheduled for me and was told they didn’t have me listed for an appointment. Then I was told it was time for a tire rotation. I asked the cost and after they gave it to me I said that was fine and to go ahead. When I went to go pick up my car they said I was good to go. I said no, I need to pay for my tire rotation. They informed me they didn’t do one because my service manager hadn’t listed it on the services I wanted. So now I’ll have to take time out of my schedule AGAIN to come back. I love my car but Southern Kia really needs new management or better training of their service centers. More

Antwoine was awesome in correcting my issue in a timely manner. He was in constant communication. manner. He was in constant communication. More

Car was ready on time and right out front for me to pick up. Had to wait in line to drop off. up. Had to wait in line to drop off. More

I made an appointment a couple of months ago for a quick and easy OIL CHANGE. My 2024 Telluride has 1,700 miles after 1 year. The appt was for 10 o’clock on Wed. July 9th. I arrived at 9:55 and was tol and easy OIL CHANGE. My 2024 Telluride has 1,700 miles after 1 year. The appt was for 10 o’clock on Wed. July 9th. I arrived at 9:55 and was told there might be a few “Express” clients ahead of me so it could be an hour and a half but maybe sooner. At 1 hour 35 minutes later I asked at the desk the status at this point. I did see that my Telluride was parked at the side of the building . I did not receive a phone call or text telling me the job was done. I waited ANOTHER 15 minutes while 2 employees were bumbling back and forth many times checking drawers and counters looking for the keys and the paperwork! They did mention a number of time that Dekwan Millerat is in a meeting. FINALLY , almost 2 hours later Dakwan showed up with the keys. I never did get any paperwork! WILL I BE BACK…. No ! More

Timely. plus Rebecca changed my keyfob battery. Everyone was poilte and friendly. Also the man had pulled my Seltos into the bay as it had started sprinkli plus Rebecca changed my keyfob battery. Everyone was poilte and friendly. Also the man had pulled my Seltos into the bay as it had started sprinkling. More

The staff was very polite and the service was quick and professional ..they did a very good job professional ..they did a very good job More

You do good work and Great team work and I like the quality of your services quality of your services More

I really appreciate good service And they did as they promised, thanks, great There're also friendly promised, thanks, great There're also friendly More