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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
914 Reviews
Call Service Center (757) 424-6380

914 Reviews of Southern Buick GMC Greenbrier - Service Center

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December 11, 2024

Depnable Fast Service Sale man Courtey Informative Information Inform you of what's needed And when More

by dnh4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Holley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 11, 2024

62. 00 for misc supplies for a oil change outragious charge. Sorry I am thinking about going to a less costly service More

by HUMMERUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Great service people
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

"HUMMERUSE" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 11, 2024

Great service and very nice people. Great customer skills they understand what the customer wants. More

by DANIELGERRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

December 10, 2024

Fast, quality service! Very friendly service reps and mechanics. Great to vehicle for maintenance and service More

by S_THADDEUS
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of them
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 10, 2024

Very helpful in my time of need and they did what they said they would do to help me out More

by marcus.campbell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

December 10, 2024

Prices to high manager didn't explain. Extra charge for replacing part when price was quoted did not explain there was a installing fee More

by JLO300PINGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

"JLO300PINGIRL" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 10, 2024

Left tire cap off then later found coolant cap was not tightened. Causing engine to over heat More

by wearefit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one is id
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

"Wearefit" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 09, 2024

Very good experience. Staff very friendly and helpful. Did not wait long. The waiting area was nice. More

by saggii21
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service dept. Did a great job
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 09, 2024

The Service Center employee that served me was courteous, helpful and efficient. Service was performed quickly.. More

by MASONJM827
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am sorry that I don’t remember the employee’’s name.
Report | Print
Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 09, 2024

Needed major service on my car and had just put a relative in the hospital. Once I had a rental car, my service manager, Antwan, took my information and really felt my pain as I told him I had to re More

by cdean736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pair, Antwan
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Dec 11, 2024 -

Southern Buick GMC Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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