Southern Buick GMC Greenbrier - Service Center

They were very polite. And professional. They were attentive to my needs. And got me on my way And professional. They were attentive to my needs. And got me on my way More

I had an appointment for 8:30 AM on Saturday for 32,000 mile service. The car was dropped off Friday afternoon. By noon on Saturday, I still had not received any updates on my vehicle, so I attempted to ca mile service. The car was dropped off Friday afternoon. By noon on Saturday, I still had not received any updates on my vehicle, so I attempted to call. I was directed to a call center that was not at the same location as the service department. For six hours, they could not reach the service department, and no one responded to the messages sent over - I called every hour. At 5 PM, I was guaranteed by the manager of the call center that he would personally make sure I received a call back before the service department closed that evening. I did not receive a call. At 9:45 Monday morning, I was called by the service advisor to notify me they were getting ready to begin my service. Then, no additional communication for another 6 hours. It was almost 4 PM when I received a text message stating that my vehicle was ready, but I had to be there by 5:30 PM if I wanted the vehicle that day (they are open until 7). I responded that I was heading out to pick up my daughter from camp (with a ride I had to arrange last minute) and lived an hour away when there wasn’t traffic - there was no way I would make it by that time with rush hour. I finally got my vehicle back Tuesday morning. I wasn’t even offered so much as an apology for missing my appointment, being completely unavailable and not responding to messages for two days, or leaving me without a vehicle for almost 4 whole days. It was an extremely disappointing experience all the way around. More

I had the number for the Greenbriar dealership and made an appointment for a state inspection. Not realizing that they made the appointment at Lynnhaven I showed up at Greenbriar but they fit me in and I an appointment for a state inspection. Not realizing that they made the appointment at Lynnhaven I showed up at Greenbriar but they fit me in and I only had to wait an hour. Very helpful More

Advisors were courteous and helpful. My van was taken care of...oil change, tire rotation, and general inspection. I was pleased with the service department. My van was taken care of...oil change, tire rotation, and general inspection. I was pleased with the service department. More

They worked hard to take care of all the customers and were friendly. I would recommend them to my friends were friendly. I would recommend them to my friends More

I could not get an appointment but they were able to squeeze me in and even though my car was there again over night they offered me options and it was completed by 9am the next day. squeeze me in and even though my car was there again over night they offered me options and it was completed by 9am the next day. More

I always get great service when i take my Kia in for service. My annual inspection sticker and oil change is already scheduled. service. My annual inspection sticker and oil change is already scheduled. More

I have received excellent care dealing with Southern Buick. No problems thus far. They take care of the problem or problems. Thank you. Buick. No problems thus far. They take care of the problem or problems. Thank you. More

Answered all questions and made sure I was comfortable and taken care of with the upmost respect. and taken care of with the upmost respect. More