Southern Buick GMC Greenbrier - Service Center

Customer service was very helpful and polite. They informed me of my wait time and where to wait. Wait time wasn’t too long for an unscheduled oil change. They informed me of my wait time and where to wait. Wait time wasn’t too long for an unscheduled oil change. More

Poor customer service 0 communication with customer on what they do to the car Service on the car was unpleasant Worst dealership experience what they do to the car Service on the car was unpleasant Worst dealership experience More

Waited two hours for a simple part to be installed. Found out later that the wrong part was ordered and I have to come back later. Not happy at all. Found out later that the wrong part was ordered and I have to come back later. Not happy at all. More

Service was quick. Staff was professional and courteous. The overall experience was pleasant and I will continue to take my car there for service Staff was professional and courteous. The overall experience was pleasant and I will continue to take my car there for service More

Quick. Convenient. Hassle free. Knowing the staff and getting in and out on my schedule is always a plus Convenient. Hassle free. Knowing the staff and getting in and out on my schedule is always a plus More

I took my 2016 Chevy Silverado 2500HD to Southern for an oil change due to Priority converting to an appt only system. I've purchased 2 trucks from this dealership in the past prior to it becoming Southern oil change due to Priority converting to an appt only system. I've purchased 2 trucks from this dealership in the past prior to it becoming Southern and was very satisfied. My service writer Jacob Fox was very professional and directed me to the temporary customer lounge in the KIA Building where I noticed several chairs..the only complaint is Where are the coffee tables so customers have a place to put their cups etc. ?? More

Had a 230 appt was told it was 2 hr wait bc two tecs called at in the AM. Was not called in advance. My time is valuable called at in the AM. Was not called in advance. My time is valuable More

I set up an oil change, tire rotation, filter change and check a tire that stayed 5psi low. Appointment was booked for first thing. Everything was done except the one tire had a nail and needed plugged. I check a tire that stayed 5psi low. Appointment was booked for first thing. Everything was done except the one tire had a nail and needed plugged. It took the rest of the day to plug the tire. I needed to get to an event by 5pm but they didn’t finish in time. Plugs take maybe 5 minutes. Even on a busy day this should not have taken all day. The advisor thought it would be done sooner so I came in but it wasn’t done. More

It was fine They didn't have all information on my maintenance contract and tried to charge for the tire rotation but got it fixed. maintenance contract and tried to charge for the tire rotation but got it fixed. More

I'm treated like family. Service is always done as promised and staff is always helpful and friendly. Service is always done as promised and staff is always helpful and friendly. More