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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.1
949 Reviews

949 Reviews of Southern Buick GMC Greenbrier - Service Center

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May 08, 2025

Poor customer service 0 communication with customer on what they do to the car Service on the car was unpleasant Worst dealership experience More

by anthonyreyes12121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ Burns
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mikul Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fitzgerald
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shanell Nimmo
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

Waited two hours for a simple part to be installed. Found out later that the wrong part was ordered and I have to come back later. Not happy at all. More

by psgarner64
Recommend Dealer
No
Employees Worked With
Service manager.
May 08, 2025

Service was quick. Staff was professional and courteous. The overall experience was pleasant and I will continue to take my car there for service More

by slgilliehan
Recommend Dealer
Yes
Employees Worked With
Idk his name. Black male has dreadlocks.
May 08, 2025

Quick. Convenient. Hassle free. Knowing the staff and getting in and out on my schedule is always a plus More

by swack26
Recommend Dealer
Yes
Employees Worked With
Richie Olsen
May 07, 2025

I took my 2016 Chevy Silverado 2500HD to Southern for an oil change due to Priority converting to an appt only system. I've purchased 2 trucks from this dealership in the past prior to it becoming Southern More

by atperk
Recommend Dealer
Yes
Employees Worked With
Graham
May 07, 2025

Easy drop off. Kept me informed of work and progress. Same day service. Lowes er than quoted estimate. More

by hpyguy35
Recommend Dealer
Yes
Employees Worked With
Kim
May 07, 2025

Had a 230 appt was told it was 2 hr wait bc two tecs called at in the AM. Was not called in advance. My time is valuable More

by brianne.selig1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with anyone listed there
May 07, 2025

I set up an oil change, tire rotation, filter change and check a tire that stayed 5psi low. Appointment was booked for first thing. Everything was done except the one tire had a nail and needed plugged. I More

by JenniferBeachvb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
May 07, 2025

It was fine They didn't have all information on my maintenance contract and tried to charge for the tire rotation but got it fixed. More

by tingal5606
Recommend Dealer
Yes
Employees Worked With
Services
May 07, 2025

I'm treated like family. Service is always done as promised and staff is always helpful and friendly. More

by rodneyp0
Recommend Dealer
Yes
Employees Worked With
Adam Burtner
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