Southern Buick GMC Greenbrier - Service Center

Maint. tech. helpful, maint. supervisors unable or unwilling to make repair decisions concerning items not due to owner use. Vehicle is a 2021 Sportage p tech. helpful, maint. supervisors unable or unwilling to make repair decisions concerning items not due to owner use. Vehicle is a 2021 Sportage purchased January 2021. Issues have been ongoing since 2022 with no replies from Kia over possible remedies. Center touch screen monitor detaching from inner side of touch screen, adhesive delamination visible. Driver side headlamp cover coating peeling, passenger side headlamp cover normal. Driver and passenger side front and rear window frames have exhibited a form of corrosion since first reported in 2022. Multiple inquiries over remedy have gone unanswered to this point. Direct contact with Kia corporate over these matters being contrmplated. More

I was early for my appointment and the service department took my car immediately for the oil change service. took my car immediately for the oil change service. More

The wait for my oil change was not bad. However, I tried calling back multiple times for 3-4 days afterwards when I noticed that my sticker was written to redo oil change 8000 miles after t However, I tried calling back multiple times for 3-4 days afterwards when I noticed that my sticker was written to redo oil change 8000 miles after the last one versus 5000. Since it's a brand new vehicle and a hybrid, I called just to verify that nothing had changed, and it is still recommended to change the oil every 3-5000 miles. Each time I called, I either got a voicemail where I left a message, and it was never returned, or I was given no answer by the initial person to pick up the phone, and transferred to someone else with no answer on the other line. More

They were able to get us in quick, repaired quickly and vehicle was ready for pickup within 24 hrs. Quick efficient service. vehicle was ready for pickup within 24 hrs. Quick efficient service. More

I had one contact that the truck was ready. They left me sitting in lounge and nobody came to get me nobody texted me and they didn't use Southern GMC phone number. They just left me and the st They left me sitting in lounge and nobody came to get me nobody texted me and they didn't use Southern GMC phone number. They just left me and the staff went home. Day after service Im finding the oil plug leaking. Not happy. More

Brought my 2025 Kia Telluride in to have window trim replaced, 8000 mile maintenance, & oil change. When the car was ready, I didn't see any mention of the 8000 mile maintenance being performed. When I replaced, 8000 mile maintenance, & oil change. When the car was ready, I didn't see any mention of the 8000 mile maintenance being performed. When I asked, the girl behind the desk said I must have not requested it. I told her I did request it. Then she said the 8000 mile maintenance was the oil change. I said, no it’s not, and showed her the Kia app on my phone & what was required in order to maintain my warranty. Then she said that I should have specifically requested the tire rotation & the replacement of the fuel additives. Why would I have to specifically request those items when that is what is required for the 8000 mile maintenance? Shouldn’t the Kia dealership know what the 8000 mile maintenance is? If I had not checked my app & asked about it, it would not have been done, & my warranty would be voided. When I spoke to a service man about it, he was sympathetic & said they should have checked what was required for the maintenance but said they don’t always do that & it would be helpful if I specifically request exactly what needs to be done. I’m sorry, but this is the most ridiculous thing I have heard! More

Service was outstanding. Done in a very timely manner. This app is requiring me to write atleast 15 words so this sh I understand suffice. Because of the minimum word requir Done in a very timely manner. This app is requiring me to write atleast 15 words so this sh I understand suffice. Because of the minimum word requirement, I will never fill out another review for this dealership. More

Oil plug was not replaced correctly during a routine oil change. Plug was corrected and leak has stopped . Apologies were made for last visit fiasco. I left with a smile after being let down on the last vis change. Plug was corrected and leak has stopped . Apologies were made for last visit fiasco. I left with a smile after being let down on the last visit More