Back

Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
1,115 Reviews

1,115 Reviews of Southern Buick GMC Greenbrier - Service Center

Sort by
July 02, 2025

Service was outstanding. Done in a very timely manner. This app is requiring me to write atleast 15 words so this sh I understand suffice. Because of the minimum word requir More

by pmostoller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember service manager's name
July 02, 2025

Oil plug was not replaced correctly during a routine oil change. Plug was corrected and leak has stopped . Apologies were made for last visit fiasco. I left with a smile after being let down on the last vis More

by VBJASTREBSKY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
July 01, 2025

Great! Recommend air conditioning in the lobby The lobby was stifling hot. The service was good More

by skoffutt93
Recommend Dealer
Yes
July 01, 2025

It provides excellent customer service along with excellent automobile servicing. I feel comfortable asking questions, and I trust the explanations I am given. We are long-time Southern customers a More

by ASPASP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
July 01, 2025

Horrible lifetime oil changes! Went to get my oil changed, they changed the filter but never added any oil. I would never buy a vehicle from these people again. More

by thompsondametrias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
June 30, 2025

The service was excellent and quick. The oil was changed and inspection was done and I was informed that it was finished so that I could pick it up by 12 noon. I would recommend you for More

by cil4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Burtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

We have noticed and improved service in care and attention to detail and the service department is much easier to deal with and much more helpful More

by dougheisler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie the shop foreman is very helpful and very concerned and we are always trying to get him to work on our vehicle when we come there. Also we're impressed with Sean the service advisor who started helping us on a recent visit and is good for more way
June 29, 2025

My Customer Service Representative Rebecca was very professional, kind, and knowledgeable. Thank you and Team! More

by tinabri422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Dorreat
June 29, 2025

I have had my car cared for by Sounthern Kia for 13 years. My car continues to run in A 1 condition. I would never take it any where else to be worked on. The service has been excellent. More

by WWJDDEBBIE20031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winston Whitehurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

My appointment for tire rotation and oil change took 5 hours to finish. It wasn't possible to reach someone on the phone when I called twice to check the status. It wasn't possible overall frustrating. More

by DELLFORSTEVE2005
Recommend Dealer
No
Employees Worked With
Mariah Dandidi
...
7
...