Southern Buick GMC Greenbrier - Service Center

I dropped my car off early in the morning for an oil change which was my reservation (815am). I let them know I would be leaving it thinking it would help them, but needed it back by mid-afternoon. At 9 change which was my reservation (815am). I let them know I would be leaving it thinking it would help them, but needed it back by mid-afternoon. At 952am, I called to update them to include a tire rotation and not just the oil change. Michael said the vehicle showed it was already “working”, but put me on hold to speak to my service advisor, Jacob. At 12:19pm, I called back to speak to Jacob to see if my vehicle was done. It went to his voicemail, so I left a message with the switchboard to have him call me back. At 145pm, I arrived at the dealership because I had a pickup to make with my SUV and my vehicle was still not ready. It seems to me that waiting over an hour for a return call back from my service advisor should have been adequate. He didn’t even know I had called, so no communication from the switchboard. My frustration stems from the fact that if you don’t wait for your vehicle you get pushed to the back burner and secondly, 6 hours should still have been plenty of time to complete the requested service. I did speak to the Service Manager who gave me the tire rotation at no charge, however I just want to make sure others don’t experience the same level of service or lack thereof that I did. More

Great service. Wait time was easy. Service team wonderful. Waiting area was clean. Thank you. Wait time was easy. Service team wonderful. Waiting area was clean. Thank you. More

Very good It was the environment and also the young guy that was in garage that I first greeted when I drove in. He was really nice also a little hefty to describe him. that was in garage that I first greeted when I drove in. He was really nice also a little hefty to describe him. More

Went in for a recall on my ev and was alerted that my car needed a part. The team quickly got me a rental at their expense. And two weeks later I was back in my car needed a part. The team quickly got me a rental at their expense. And two weeks later I was back in my car More

Took the car in without appt and completed work within hours. Good work bu the shop. hours. Good work bu the shop. More

It was comfortable waiting the team was informative about wait time which I appreciated I would have preferred for them to go over additional work while I was there instead of sending an email hours after I wait time which I appreciated I would have preferred for them to go over additional work while I was there instead of sending an email hours after I had already left More

The service personnel both the persons who sold me the Fob and the young man who scheduled my programming were courteous, professional and demonstrated great service ethics. Fob and the young man who scheduled my programming were courteous, professional and demonstrated great service ethics. More

Lack of communication and coordination of ordering parts…… I scheduled an appointment a month in advance just to wait a month and an extra week to get my car back and that was with me having to get ou parts…… I scheduled an appointment a month in advance just to wait a month and an extra week to get my car back and that was with me having to get out of character More

Job well done. My service was done in a professional manner. Very happy with my appointment. ?? My service was done in a professional manner. Very happy with my appointment. ?? More

Shakey doesn't know what to expect To me not that organized and professional Keep car to long for simple routine appointment organized and professional Keep car to long for simple routine appointment More