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Southern Buick GMC Virginia Beach
Virginia Beach, VA
676 Reviews
Southern Buick GMC-Virginia Beach has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Virginia Beach, Norfolk and the Eastern Shore. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 676 reviews
September 12, 2026
Previous service calls did not address issue correctly Ken came out diagnosed problem & has ordered parts Ken came out diagnosed problem & has ordered parts More
by Taxman3
Verified CustomerEmployees Worked With
Ken-service mgr?? he finally diagnosed the problem correctly, that wasn't resolved on earlier service visits! Parts have been ordered to correct the issue????
September 10, 2026
Arrived on time for my scheduled appointment for courtesy oil change and state safety inspection. Dropped my truck off and entered waiting area. After an hour went by, I walked outside and saw my truck p oil change and state safety inspection. Dropped my truck off and entered waiting area. After an hour went by, I walked outside and saw my truck parked out front. Asked my service advisor about it. He said my ticket was with shop foreman and that they were backed up. I then asked what the purpose is of making an appointment and his response was along the lines of “you should try coming in without an appointment and see how long you wait”. After the second full hour of waiting, my truck was still parked out front. I decided to get my keys and leave without service. As I was walking into the advisor area, a young man asked me what was going on. I told him - he asked me if he could get everything done in the next 30 minutes - would I stay? 28 minutes later he pulled my truck back around and handed me my keys. Not a happy customer!! More
by WDIRVIN
Employees Worked With
I don’t know the names of anyone, as the only paper I received was the safety inspection printout.
September 08, 2026
I was with southern Kia for about 10 years. Southern Kia at Lynnhaven has always given off bad customer service but I wouldn’t have known of course until after I purchased my vehicle which I ha Southern Kia at Lynnhaven has always given off bad customer service but I wouldn’t have known of course until after I purchased my vehicle which I have been getting my oil changes and inspections through southern the whole time having my vehicle. Today for the first time after 10 years I was told by Stephanie Alston which was very rude and unprofessional that my services were canceled . As I was trying to get clarity of why now after all this time, she spoke down on me about not getting simple services done through Kia and instead getting them done elsewhere. when I was asking her questions about my warranty to clarify and also Dave the manager picked up the call which also was very rude and blunt, both of them took the situation of a misunderstanding of which they were stating I took advantage of “free” services but haven’t paid anything in a long time to the dealership. I was never informed that money has to come out of pocket only with Kia to consider having my services continued for what they call “southern hospitality” (oil changes and inspections) and always kept my vehicle up but due to the lack of employees they have, their services offered during the week didn’t help someone who travels a hour out everyday to work. If I would’ve been informed that my services were being cancelled for something so small after 10 years of the same services, I would’ve reconciled then a resolution to keep everything up. I use to speak highly of having my Kia vehicle despite the customer service And was buying another vehicle through Kia due to my car being paid off the last 5 years but it is not worth the people you have to deal with and the worry of them doing something to your vehicle when being forced to come out of pocket as if you didn’t already invest your funds into buying their product. I highly wouldn’t recommend having to deal with these nasty individuals and never did I raise my voice or was rude, calls are monitored and recorded and their manager Dave hung up on me because I was asking specific questions about my warranty. They do not treat you in this manner while you’re making payments on the vehicle or trying to purchase! I would never invest my funds in a place like this again! That’s probably why they do not keep mechanics long enough and services are inconveniently scheduled during the week and no weekends which is not the customer fault or told while purchasing. More
by Tasha
September 08, 2026
It was ok. The service department needs to offer more convenient ways to get there vehicle serviced. For instance coming picking the vehicle up and bringing the The service department needs to offer more convenient ways to get there vehicle serviced. For instance coming picking the vehicle up and bringing the vehicle back. Again more of a convenience for the customer. More
by danielle.isaac2025
Employees Worked With
Mike
September 05, 2026
Service staff was great. However the building was disgusting. The bathroom was gross, the coffee bar was very dirty, the whole lounge area was filthy including baseboards. Th However the building was disgusting. The bathroom was gross, the coffee bar was very dirty, the whole lounge area was filthy including baseboards. The waiting area should be very clean, particularly when you have customers sitting there for 2 hours for an oil change. Do not recommend. More
by Theguipmettegroup
Employees Worked With
N/A
