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Southern Buick GMC Virginia Beach - Service Center

Virginia Beach, VA

4.0
255 Reviews

255 Reviews of Southern Buick GMC Virginia Beach - Service Center

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April 20, 2024

Provided great customer service and integrity. Did not try to charge me for a service that wasn’t necessary More

by bbsayles84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 24, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 19, 2024

You are very courteous and very prompt. Thank you.l look. Danielle insured that I was perfectly taken care of once again thanks I’ve had some terrible services at other dealerships. From no More

by KEETALAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 24, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 17, 2024

The reception was cheerful and helpful. The service was excellent and the service man explained everything in a way that you can understand. I will recommend the company. More

by ROCKYBEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Buick GMC Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 13, 2024

Picked up vehicle when said was ready! Brought vehicle to front and I had low tire pressure. They fixed then had change oil light still on. So waited longer More

by halpinaugust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Apr 15, 2024 -

Southern Buick GMC Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 12, 2024

Everyone was friendly , kind and very professional. The work was done in a timely manner! More

by TAYLORC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Lipinski
Apr 15, 2024 -

Southern Buick GMC Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 06, 2024

Great service and they took care of my problem . R.T is the best! He is awesome guy! More

by jlwhite275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
R.T
Apr 09, 2024 -

Southern Buick GMC Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 05, 2024

Very upset with the state inspection and not being told my car was rejected for windshield wipers. I was recommended to change the wipers, but not told that it would cause rejection. No communication and h More

by KRUNCHBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Apr 09, 2024 -

Southern Buick GMC Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

March 27, 2024

Service agent recognized my license plate and called me by name as I entered the doorway!!! I have never since having my Buick have any agents be on the ball since my 98 Toyota where service agent at the More

by Buick enclave owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 18, 2024

I was treated with kindness a little extra hospitality. She made me feel at home. More

by zbird1
Recommend Dealer
Yes
Employees Worked With
Cassie
Mar 19, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 11, 2024

Southern GMC Dealership did a great job and provided quality and timely service on my vehicle.service. More

by rrascoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
Mar 11, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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