Southern Buick GMC Virginia Beach - Service Center

Worst customer service ever We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you c We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you can away from the service department!!!! I have had multiple issues with our 2nd car (also a Kia) that have been going on for 6 months and are still waiting on resolve. Multiple calls went unanswered, I had to wait for 5 hours with 2 small children for my car to get "looked at". After all that time they did nothing to fix the car but said they needed to schedule a time to work on it. I have had not one positive experience with their service department. They are not helpful or organized in the least. Such rude business practice to not return phone calls when you are in need of your car being fixed so you can use it. Not sure why we purchased our new Kia here but I instantly regretted it. More

Service department is terrible I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address a6e2tech@yahoo.com because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern! More

service 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. Howeve 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. However this one on Lynhaven I called 3 days in a row trying to get an oil change and can never get an answer. I leave messages and never get called back. So I have to go to Greenbrier GMC just. Because can't seem to get help from this one. More

New car purachse. The experience was not bad...in fact it was quite easy. I made a quote on the price that I was willing to pay.. we discussed it and came to an agree The experience was not bad...in fact it was quite easy. I made a quote on the price that I was willing to pay.. we discussed it and came to an agreement and I made the purchase, More

Dealership Needs a Makeover I went in for a repair to a faulty switch on my Cadenza. This is a warrantied repair and is not the result of an accident or other at fault event. I I went in for a repair to a faulty switch on my Cadenza. This is a warrantied repair and is not the result of an accident or other at fault event. I was told that they had a difficult time diagnosing the exact cause of the problem and they needed it more time. I asked for a loaner and was told that Kia does not do loaners. What they explained to me was, that under any circumstances, Kia would not provide a loaner vehicle due to prolonged service work. This is categorically incorrect, but is par for the course for this dealership. The work done has been good and the people are otherwise agreeable, but this dealer was built to sell 16000 dollar cars to the masses, not to serve them. I have always had luxury cars and was astounded to learn that even though Lincoln gave loaners or rentals, Kia would not. The showroom looks like an incomplete building project cheaply made. You will never see a K900 in this facility for good reason, but have some pride and clean up your public space. A car wash after a service visit would be nice too. More

Southern Hospitality is another way of saying rip-off We love the Kia automobiles, however, Southern Kia Greenbrier and Lynnhaven service departments leave alot to be desired. Everytime I take the car in We love the Kia automobiles, however, Southern Kia Greenbrier and Lynnhaven service departments leave alot to be desired. Everytime I take the car in for an oil change or an inspection, there is something(s) that have to be done immediately. Nothing has changed. I have 34,000 miles on the car. Everytime I take it in, the cabin filter needs to be changed for $49.00, the tires need a Nitro service for $90. I changed the cabin filter less than 30 days ago and the tires had just been inspected at the tire shop on base. Everything was a okay. Today, the tires need to be replaced, according to Southern Kia. When I declined, I was presented with no fewer than 30 pages of paper (I suppose it was an attempt to get me to change my mind). When I declined the paper and also requested that I not received 5 and 6 calls per day for a recording to tell me I need to have my auto serviced; the service manager smuggly told me my business was not needed. Run, run, run, as fast as you can!!!! More

I purchased a 2012 Optima SX turbo with all the bells and whistles! Great car and so was the salesman. He was stellar and kept us very happy. Move forwards 6 months for my FIRST maintenance and WHOA! What whistles! Great car and so was the salesman. He was stellar and kept us very happy. Move forwards 6 months for my FIRST maintenance and WHOA! What an awful experience. First, this issue I was having with the Nav System was not even addressed. I kept mentioning it to the young man at the service counter and he kept saying "yeah sure, that probably stinks." And after he hard sold me on this premium additional warranty stuff that I really did not want, my free maintenance oil change for life that they promised me cost me $120.00. Really? Is this what I get from you guys? Impression: Lack of Integrity. Lack of Customer Focus for Service Needs. Lack of Empathy for the Consumer. Overall, if you go to this dealer after reading so many negative reviews, I'd say it's your own fault. I REALLY wish I'd researched their reputation before hand. Currently my vehicle which only has 4,200 miles on it is being looked at by Casey KIA of Newport News. Their Service Staff is attentive, professional and they fix what you need fixed, not sell you on a bunch of other needless services and boot you out the door feeling confused and abused. More

I have been to this place at least 8 times, and 7 out of the 8 times it was for the same reason. My check engine light came on back in 2007. I brought to these guys and was told it was fault ignition coils the 8 times it was for the same reason. My check engine light came on back in 2007. I brought to these guys and was told it was fault ignition coils but not to worry because it was factory recall. Having a V8 I ended up going back another 3 times before they decided to just replace them all. Also I had a rattling noise coming from my front axle, 2 visits (and about $1,500 bucks) later it still rattles. Of course my check engine light came on again for the same problem which I could not understand since they replaced it all and if it had been something else causing the problem how could they not pick it up the other 4 times I brought my car in (of I forgot to add that sometimes I was charged 100 bucks for the diag even though it was factory recall and sometimes I wasn't, price seem to fluctuate at this place.) Jeff feeds me some xx as to what the problem is; I know a bit about my car and could tell what he was describing couldn't possibly have anything to do with what was going on with the vehicle. I would have much rather talked to the mechanic, but he was always busy and I was always stuck with a pacifier. Well to day I took it back for the final time. My last visit, I was told that there was no way they could continue working on what the problem was until I upgraded the software on my onboard computer because they felt the outdated software was causing the problem (another 100 bucks for the upgrade plus another 100 for the diag). Of course it wasn't and days later my check engine light was back on. I went to a different service rep who only charged my 49.95 for my diag this time (can't help but wonder if that had always been the regular price.) with the recall everything should be free but I'm not holding my breathe. either way it will be the last time I every set foot near this dealership for anything. Just an update, now it is my catalytic converter that is needed repair according to the dealership of course when I ask how did they go about figuring it out they just told me that's what the computer said, no one actually went in and looked at anything in the car. More

We purchased our 2006 Sedona in March of 2006. It was our first experience purchasing a Brand New Automobile. I have to say that the sales staff was excellent. I also have to give a Hats off to our ser our first experience purchasing a Brand New Automobile. I have to say that the sales staff was excellent. I also have to give a Hats off to our service advisor Charlie Kerr. He has went out of his way to make sure that our Sedona has always been properly serviced and that any problem whatsoever has been promptly addressed. We could not be more pleased with out experience at Lynnhaven Kia. We will definately be returning to them for our next new car purchase. More