Southern Chevrolet

Akeyio was great thru our whole buying process of our 2023 Silverado! He made sure we had everything we needed before we left. 2023 Silverado! He made sure we had everything we needed before we left. More

I dropped off my Cadillac XT5 at @SouthernChevroletCadillac , #SouthernChevroletCadillac on Aug. 16th, 2021, to check the front end. They told me it was the rack & pinion. I approved @SouthernChevroletCadillac , #SouthernChevroletCadillac on Aug. 16th, 2021, to check the front end. They told me it was the rack & pinion. I approved the repair on Aug. 20th. The following is what transpired after Aug 20th. On Aug. 25th: I called and left message for service manager, Mike McCann. He returned my call and informed me the part was on back order. Aug. 25th-Sept 3rd: called 5 times for updates. On Sept. 1st: I asked for a loner and was told they didn’t have one available. Sept. 6th: called for an update. Was told the part came in but the person assigned to my car had Covid. They were going to assign another mechanic and it should be completed Friday Sept. 9th. On Monday Sept. 13th: I called for an update. I was told the part had been ordered. Confused, I asked “what part” was ordered as the repair was supposed to be complete Friday the week before. I was then transferred to Mike, and he informed me the 1st part was wrong part so re-ordered the correct one. I asked Mike for a loaner until my repairs were complete. He told me he would get me one in a couple of days. Sept 15: I was given a loaner vehicle until repairs were completed. Sept 17th: Called for update. Was told still waiting for the part. Sept 20th: Called for an update. I was told still waiting on part. Sept 24th: Called for update. They received the part and repair should be complete on Sept. 28th. Sept 28th: They called me at 4 pm and said my vehicle was ready for pick up. Sept 29th: Took possession of my car. I can understand there are unexpected delays especially during the Covid pandemic. That is not my total complaint although it was very inconvenient. My complaint is the communication, quality of customer service, over charging and the filthy condition my car was in. They could have called me with bi-weekly updates for the 7 weeks that they had my vehicle but the lack of communication and customer service prevented them from doing so. After paying the $2,900 repair, I noticed an $150 core charge. I asked about it and they refunded me the $150. If I hadn’t known what a core charge was I would have paid and not question anything. When I opened my car door there was !!GREASE!! all over my cream leather interior!! This was not just a fingerprint; it was GREASE handprints smeared all over the front part of both front seats, both door handles, and arm rest!! Seriously, the person that brought my car to the front of dealership did not see the grease!?!?!? I asked the service manager, Mike, to look at it. He apologized, took the car & wiped the grease off. Once home, I found more GREASE on the key FOB, steering wheel, upper part of passenger seat, the glove box, the driver side door panel, both exterior door handles and edge of doors, the hood and grill, and a thick layer of dust and yellow spots on the exterior. I truly cannot believe that they did not use disposable floor mats & seat protectors. My car has not been this FILTHY since I bought it. THIS HAS ME FURIOUS! I CAN’T BELIEVE THERE ISN’T A POLICY AT SOUTHERN CHEVROLET / CADILLAC REQUIRING VEHICLES TO BE DETAILED BEFORE RELEASING TO OWNER. ESPECIALLY AFTER A 7 WEEK REPAIR! IM AMAZED AT THE LACK OF PROFESSIONALISM FROM A CADILLAC DEALERSHIP. To be fair and honest the limited contact I had with service manager Mike McCann was always professional. More

Service My Dealership of choice! Very friendly and knowledgeable. I feel very comfortable everytime i visit the dealership. I recommend Southern Chevrolet t My Dealership of choice! Very friendly and knowledgeable. I feel very comfortable everytime i visit the dealership. I recommend Southern Chevrolet to all my friends and family. More

I dropped my 2012 Malibu off at 8 am Wednesday morning because there is a knocking noise coming from the front and the steering wheel moves when I go over bumpy roads. This car was purchased brand new fro because there is a knocking noise coming from the front and the steering wheel moves when I go over bumpy roads. This car was purchased brand new from your dealer ship and 90% of the miles that have been put on it are interstate miles. I should not be having any type of problem with my car and I most certainly should not feel unsafe driving it. I have had two different mechanics confirm this after they drove my car a short distance. Thursday afternoon your Service Center finally returned my call and told me they had rotated my tires,they found no oil leak, there may be a transmission leak and that they were about to look into the knocking noise. Friday, I had to call several times before I finally got someone on the phone because no one would return my phone call. At this point I was informed that your Service Center was just getting my car in the air to look for the problem and I probably wouldn't get my car back until next week. I was promised that they would call me and update me on whatever they found by the end of the day. When I didn't hear back from your Service Center by 5 pm I called and was eventually hung up on. Later that evening, I am informed by my father that your Service Center drove my car several times but could not find anything wrong with it, so, the car would be ready for me to pick up Saturday. Apparently, your employees decided they should speak to my father about my car after he called Friday morning upset at your lack of service. My father has never driven my car, he did not drop my car off and you were told to contact me. I picked my keys up Saturday at the sales counter, as arranged by my father and you, and as I am driving out of the dealership I hear the noise. I don't know whether to be more upset over experiencing problems with my car this soon, the lack of effort your shop put into fixing my problem or the fact that you decided I was not competent enough for you to discuss my car with me. Sincerely, Anna E. Reich More