Southern Chevrolet - Service Center

Oil Leak I took my Chevy Trailblazer in for service on November 12 because it had a small oil leak. Darla was very helpful and they found the cause of the lea I took my Chevy Trailblazer in for service on November 12 because it had a small oil leak. Darla was very helpful and they found the cause of the leak very quickly, it was a bad oil pan gasket which would cost almost $1200 to replace. That stunk, but we needed the vehicle so we brought it back to have it fixed that evening. Darla was very helpful and got the vehicle in right away. It took a while to repair and we got it back from the dealer on Friday the 16th. Early in the morning on the 16th my wife and I had to run errands all day so we were driving here and there in the vehicle and didnt get home until after dark. Sunday morning I went outside and saw that the trailblazer had leaked a ton of oil all over my brand new driveway. I put it up on ramps and saw that there was oil leaking everywhere and I took some pictures. I also saw that the AC belt was dangling off of the pulleys so I took pictures of that too (since I knew the belts had been in place before taking it in for service). Of course the service dept was not open on Sunday, but first thing Monday I went up and spoke with Darla in person. I showed her the photos including the dangling belt and the oil all over my driveway. She asked if I was going to have the vehicle towed up to Hall, to which I responded that I was hoping that they would have it towed since this is their fault. She agreed to have the vehicle towed at Halls expense and the tow truck came and picked up the trailblazer Monday afternoon at around 3PM. I got a call Tuesday morning stating that it was the oil pan gasket and that "I probably just got a bad one" and not to worry since it was covered under warranty. There was not mention of the belt. Darla called me again on Wednesday evening before Thanksgiving to let me know that the trailblazer was ready but she didnt have the paperwork done yet, but I could pick up the vehicle and they would mail me the paperwork. I picked up my vehicle and now thankfully it has no more leaks, but I am sattled oil stains all over my brand new driveway, oil all over the underside of the car (which wasnt cleaned), two weeks of hassle with getting the vehicle "fixed", and a $1200 repair bill. I really believe that Hall should clean my driveway or at least refund me partially for the repair in order to pay for the driveway and vehicle to be cleaned. More

Amazing customer service! Dropped off vehicle night before for a 845 appointement. They called at 900 stating that the car was done! Also my service advisor Stephen Harvell wa Dropped off vehicle night before for a 845 appointement. They called at 900 stating that the car was done! Also my service advisor Stephen Harvell was also amazing, like always! He always goes above and beyond to assist me! More

Oil change, inspection, tire rotation and alignment They worked me in on a Saturday. Got a great price. They have excellent customer service. The lounge was very comfortable. Overall a great experience They worked me in on a Saturday. Got a great price. They have excellent customer service. The lounge was very comfortable. Overall a great experience. More

Thanks to Steve in Service dept Steve was the consummate professional and I couldn't appreciate all the work he did to get my truck fixed right and back to me in a timely manner. Sim Steve was the consummate professional and I couldn't appreciate all the work he did to get my truck fixed right and back to me in a timely manner. Simple would not use another dealer for future car/truck purchases and service. More

Great Service Steve Harvell is an excellent service advisor, he always goes above and beyond the minimum. He is knowledgeable and friendly! Keep up the great work! Steve Harvell is an excellent service advisor, he always goes above and beyond the minimum. He is knowledgeable and friendly! Keep up the great work! More

Awesome Service Steve Harvelle is the best service provider at the service dept. Every vehicle of mine goes through him and him alone. He provides great customer se Steve Harvelle is the best service provider at the service dept. Every vehicle of mine goes through him and him alone. He provides great customer service and can tell me what is wrong with my vehicles in quick manner. He is great with my daughter when she is with me. He helps it feel more like family being taking care of than a business transaction. Thank you so much! More

Always Satisfied At Hall Chevrolet I've been dealing with Hall Chevrolet for about 5 years and I have always been satisfied with the work and customer service rep. STEVE I've been dealing with Hall Chevrolet for about 5 years and I have always been satisfied with the work and customer service rep. STEVE More

GREAT CUSTOMER SERVICE The entire staff is amazing! Stephen Harvell makes sure all my needs are meet. Treats and respects me as if i am family!!!! THANK YOU The entire staff is amazing! Stephen Harvell makes sure all my needs are meet. Treats and respects me as if i am family!!!! THANK YOU More

Nothing but the best I have only had the best experience in Hall and the service department is awesome. Everyone that I have dealt with are awesome thanks guys I have only had the best experience in Hall and the service department is awesome. Everyone that I have dealt with are awesome thanks guys More

Excellent customer service! Hall Chevrolet is a wonderful automobile dealership. Customer service is always good scheduled and unscheduled visits. Customer service representativ Hall Chevrolet is a wonderful automobile dealership. Customer service is always good scheduled and unscheduled visits. Customer service representative Tracey is the guy to go to.. He always makes sure the customer is first and satisfied with the service to their automobile. More