Southern Chevrolet - Service Center

My wife took our vehicle in because the windows and locks kept rolling down and unlocking on its on making the vehicle unsafe because we couldn’t secure the vehicle. After waiting over 2-3 hours the service kept rolling down and unlocking on its on making the vehicle unsafe because we couldn’t secure the vehicle. After waiting over 2-3 hours the service representative told her that they couldn’t recreate the issue. When my wife complained the service representative became rude and unprofessional. They didn’t even bother to run any test on my vehicle and once my wife got the vehicle home it continue to happen. I have purchased 3 vehicles from Halls and over 7 from GM. This is very frustrating. I received poor customer service and would not recommend anyone take their vehicle here if this is the type of service that will be provided. More

Original quote didn't match final cost of work that had to be completed on truck. to be completed on truck. More

Nancy did a great job getting two issues fixed on my Camaro. Starter was fixed and struts were replaced. Only improvement item would be scheduling the rental for me vice me having to contact the warra Camaro. Starter was fixed and struts were replaced. Only improvement item would be scheduling the rental for me vice me having to contact the warranty company then having to schedule the rental myself. This was the first time in 14 years that I had to do that. More

The dealership was super nice and clean. Easy to access the service center and very helpful staff. Easy to access the service center and very helpful staff. More

Good repair work. Courteous service. Detailed description of the needed repairs and recommendations for maintenance. Courteous service. Detailed description of the needed repairs and recommendations for maintenance. More

I am giving this excellent rating based on your staff not your timeliness. My appt for a state inspection was scheduled for 0930 however the inspection was finally completed at 1145. Your staff however kept your timeliness. My appt for a state inspection was scheduled for 0930 however the inspection was finally completed at 1145. Your staff however kept me updated periodically and when an issue was identified with my newly installed allowed me to fix it so the inspection could be completed. My advisory More

Very little communication was made to keep me up to date during the repair. I was never given a true estimate of my repair and it was $200 more then what I was guessing it to be. Otherwise my car is fixed during the repair. I was never given a true estimate of my repair and it was $200 more then what I was guessing it to be. Otherwise my car is fixed More