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Southern Chevrolet - Service Center

Chesapeake, VA

4.4
1,141 Reviews

1,141 Reviews of Southern Chevrolet - Service Center

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December 16, 2023

They are very friendly and they want to make your experience is a good one. More

by wgriffiths
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
Dec 27, 2023 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 16, 2023

Change in ownership shows. Took my vehicle prior to appointment and had it done well before closing time. Overall, service team did a great job. Will definitely be returning fo More

by CHRISTOPHER.ALLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Dec 27, 2023 -

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

December 16, 2023

Outstanding service and professionalism Will continue to use this location for my future service needs More

by T_LAW1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 16, 2023

Outstanding service provided and the service agent was thorough and consistent with updates. Highly recommended More

by robertmendoza73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott in service
Dec 27, 2023 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 15, 2023

Once the parts came in, installment was quick and easy. My vehicle was in and out same day. More

by Baby Chewie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 15, 2023

This is the worst dealership on the planet. They don’t care about the customer at all. Just trying to make money no matter what More

by kokojones56@otlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Southern Chevrolet responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

December 13, 2023

The service here has dropped significantly in the last year. I came in for three thermostat changes requiring 10 hours of work. After having my vehicle for 2 full work days they sent it out without proper More

by cooper.nordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Generalli
Dec 13, 2023 -

Southern Chevrolet responded

We value and appreciate your business, Cooper. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

December 13, 2023

I am very pleased with the help that I receive from the time I drove in and the time they finish. Thank you. More

by BOWLER290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Southern Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 13, 2023

Very professional and very friendly all work was done in a timely manner everything was explained clearly More

by CECRABTREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Robertson
Dec 14, 2023 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 09, 2023

I love the text feature. It allows you to communicate without waiting ion hold. It allows staff to communicate with you regarding parts needed, appointments and when your v More

by TYEVA_STONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember the 2 Ladies in Service but they are amazing
Dec 11, 2023 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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