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Southern Chevrolet - Service Center

Chesapeake, VA

4.4
1,118 Reviews

1,118 Reviews of Southern Chevrolet - Service Center

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December 01, 2023

Sales manager was made aware of an issue about a vehicle before purchase, and told the customer that the vehicle was serviced and there was no issues. The customer returned later about said issue and was to More

by jdhoward1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Santomieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 29, 2023

The service was good. on my vehicle and my niece's vehicle. Look forward to next oil change. More

by JACKSON21242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 29, 2023

Good team answered all of my questions and went above and beyond although I bought the truck from a different dealer More

by dbrautman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick and Calvin
Nov 29, 2023 -

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 29, 2023

The service was done quickly and professional. The environment was friendly. Stephen explained the length of the warranty for the car battery. More

by GDM3991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 28, 2023

People are very nice in the service department, but communication was challenging because no one answered the phone when I called - repeatedly. While I like the option of a courtesy shuttle ride, I dou More

by SMERKEL29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names
Nov 28, 2023 -

Southern Chevrolet responded

"SMERKEL29" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 28, 2023

Calvin was willing to get a quick diagnosis and repair. Very helpful and I was kept informed of the status of the situation. More

by BOBEISENHOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Affleck
Nov 28, 2023 -

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 28, 2023

Better than Priority they actually had time to fix unexpected issues with my vehicle I will return More

by Maughanmn
Recommend Dealer
Yes
November 26, 2023

I trust the dealership with my car care needs. However I will never use the detailing service again. I could have thrown $189.00 in the trash and then let my 3 year old grandson detail my car and More

by turner.r.anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
General Manager
November 26, 2023

Taryn was great and very helpful. Efficient work and speedy work on our vehicle. Thanks Southern and Taryn!!!😊 More

by DAVYN211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taryn
Nov 28, 2023 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 26, 2023

It was a warm and friendly atmosphere from everyone from the time I got there. More

by joenettawilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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