Southern Chevrolet - Service Center

Excellent service-friendly knowledgeable pleasant staff specially Stephen he was my consultant today the other times was Dee Deei.I will recommend this place to my friends and I will come back myself if I specially Stephen he was my consultant today the other times was Dee Deei.I will recommend this place to my friends and I will come back myself if I need the service. More

Arrived a few minutes earlier than my appointment. Was met immediately with a smiling, happy Dana! She checked me in and even showed me that I was also eligible for my next checkup. Instead of schedulin met immediately with a smiling, happy Dana! She checked me in and even showed me that I was also eligible for my next checkup. Instead of scheduling me for another day, Dana got me right in for my oil change and my checkup! Awesome customer service. Thank you Dana and Hall Chevrolet. Was in and out in a reasonable time with the satisfaction that my truck was assessed positively. More

BEWARE!!!!! First off this is not my first rodeo with a service department at a dealership and in fact have refused to visit any Hall in Virginia Beach. I bought my truck a year ago from this dealership an service department at a dealership and in fact have refused to visit any Hall in Virginia Beach. I bought my truck a year ago from this dealership and when I scheduled an appointment for the first oil change it went well. I decided for the 7500 service I’d bring it back here. NEVER AGAIN! I scheduled my appointment through the Chevy app 2 weeks ago, made a change to add the state inspection still kept the same day apt but selected that I would drop it rather than wait. My apt was scheduled for 845 on a Saturday. I the. Called on Wednesday to confirm I had scheduled everything online properly and things would be done. I got a phone call at 750 this morning from Darla saying they won’t be able to do any diagnostic unless I could leave it for Monday because the weekends are just too busy. The weekends are more for state inspections and oil changes. I told her forget it just the 7500 service and state inspection and I would take it elsewhere for the diagnostic of a clicking sound. She said ok and that was it. Come 1235 I text in and asked for an ETA I didn’t hear back so an hour later I just showed up to find that my truck had been done since 830!!! 830 PEOPLE yes that’s great timing for the apt however I was never told it was ready didn’t get a response when I asked for an ETA. When I went inside Darla tried to flip it as if it was because they had people call out. Then she tells me instead of $137 it’s only going to be $37 I asked why and it’s because she used my points WITHOUT ASKING she offered to return them and have me pay full price and I declined because I will never be back to another Hall to use them anyways. When I asked why it was finished at 830 and I wasn’t told she said it was because she was trying to find someone to handle my other complaints. LIAR!!!! You told me y’all don’t do diagnostics this morning I told you to forget it I’d take it elsewhere and you didn’t say that when I asked for an ETA. More

Completely dissatisfied!They performed a service that we Completely dissatisfied! They performed a service that we did not ask for or authorize on our Tahoe. Very disappointed with this place and do not Completely dissatisfied! They performed a service that we did not ask for or authorize on our Tahoe. Very disappointed with this place and do not More

Great customer service and reasonable on pricing. Feels like family, reliable when needed and keep you updated as progress of vehicle is in for repairs or scheduled maintenance like family, reliable when needed and keep you updated as progress of vehicle is in for repairs or scheduled maintenance More

This dealership is great and the quality of the service they provide is awesome. Every time I have come in, I have left completely satisfied. they provide is awesome. Every time I have come in, I have left completely satisfied. More

Very pleased with my visit. Service advisor had my tire problem taken care of this time when I was told before there was no leak. problem taken care of this time when I was told before there was no leak. More

They always answer any questions you have about your car. If any service is to be done to your car everything is listed on the service report with prices included and explained to you before any work is don If any service is to be done to your car everything is listed on the service report with prices included and explained to you before any work is done to More

Service department at Hall Chevrolet is second to none!! When you need something done or a questioned answered, it’s done! Efficiency, timeliness and the desire to get it right the first time are their trad When you need something done or a questioned answered, it’s done! Efficiency, timeliness and the desire to get it right the first time are their trademark qualities! More