Southern Chevrolet - Service Center

Hello, today's service on my 2017 Chevy Colorado was the worst I have experienced. I am having some anxiety over if the oil change was even done. The technician did not reset the oil gage. He didn't put worst I have experienced. I am having some anxiety over if the oil change was even done. The technician did not reset the oil gage. He didn't put a new oil change reminder sticker on the windshield. The tire pressure was the same as when I brought it in, the fluids were not topped off, He left the trash in the truck. You all have lowered your standards. I even had to go to the parking lot to pick up my vehicle, you use to bring the vehicle back into the warm bay area for your customers convenience. I will definitely take this higher. There are other concerns that I am investigating that transpired during my visit. More

Ray was the worst service advisor I have ever dealt with. Took my truck in and was told, we will call you in a couple hours, but never heard anything. I felt like I had to harass him in order to get any info Took my truck in and was told, we will call you in a couple hours, but never heard anything. I felt like I had to harass him in order to get any information about the vehicle. We had a lot of work done and the check engine light came back on before we got home… took it back in and again, had to constantly check in after days of no communication, he always had an excuse as to why something had not been done. Come to find out, I need a new transmission after already spending 5k during the first visit. I know the transmission didn’t suddenly go bad on my drive home, why wasn’t I told about the transmission in the first visit? I tried to call the service manager but they were busy and it’s been over a week and I still haven’t been called back. I will never take a vehicle to Hall again and Ray is terrible at customer service. More

Dealership does not keep you informed about your car. The person dee dee has to be consistently bugged to get an update and half the time it’s “I don’t know let me check and call you back in 10 mins” and the person dee dee has to be consistently bugged to get an update and half the time it’s “I don’t know let me check and call you back in 10 mins” and then not getting any info for days. If you have to get your vehicle serviced avoid this dealership at all costs. More

YoMy vehicle was serviced at Hall on Jan 28 for an ongoing check engine light that would randomly flash and hard transmission shifting (that seem to go hand in hand). My vehicle was taken into Hall Ch ongoing check engine light that would randomly flash and hard transmission shifting (that seem to go hand in hand). My vehicle was taken into Hall Chesapeake on Dec 22 , a multi-point inspection was conducted and it was determined that the vehicle's spark plugs were misfiring. Hall recommended I have spark plugs and wires replaced. I was also told that I needed to have transmission fluid replaced, fuel system flushed and brake fluid replaced however those fluids were in fair condition and I neglected to have fluids replaced as that was not the main concern when the vehicle was taken into the shop (for check engine light and hard transmission shift). I took the vehicle back to get serviced on Jan 28, and the spark plugs and wires were replaced. A week after having the vehicle serviced I drove the vehicle to Maryland. While driving I noticed the transmission was still shifting hard at times. The exact same issue I was having before I paid the dealership $400 plus dollars to have fixed. Once I returned home from my road trip I called Mr. Jones of Hall Chevrolet Chesapeake to voice my concern. I explained to him what I was experiencing with my vehicle that I just got out of the shop. I told him that my transmission is still shifting hard. His reply was I didn’t get all of the work Hall said was in fair condition done i.e. replace transmission fluids, brake fluid etc hence the reason for still having issues. At no point did Mr. Jones EVER explain to me why I was still experiencing the same issues before paying $400 plus dollars. As Mr. Jones failed to address the issue, he also thought it was clever to mention that I only brought the vehicle in for a check engine light. At that point he made it quite obvious that he didn’t remember talking to me on the phone when I scheduled the service appointment, because he would’ve known I said it was for a check engine light and hard transmission shift. He also failed to pull up the historical documentation with the issues I was experiencing when the vehicle was dropped off to be serviced. So in order to assist Mr. Jones with addressing the issue and retrieving historical documentation, I sent him a copy of a previous email from DEC 17, stating my concern of a check engine light / hard transmission shift. It appears that the information may have gotten lost along the lines, I guess Hall's main concern was to make the check engine light go out and not really address the hard shifting in the transmission. Needless to say I tried to call Mr. Jones yesterday afternoon; left a message and I have yet to receive a call back. I also emailed him again this morning, and no email reply. So here I am out of $400 plus dollars and my vehicle still drives the same as it did when I took it in for service. I guess it’s too much for one to ask for decent customer service at HALL CHEVROLET CHESAPEAKE and it's evident because I have the rough driving Suburban and receipts to show. u have a detailed report about the condition of your vehicle More

This is the worst experience with Chevy that I have ever had. Communication with the customer needs work. had. Communication with the customer needs work. More

Great service. Answered all questions that I asked. Fast and friendly service. A great experience when getting your car serviced although I had to drive a distance from home home. Fast and friendly service. A great experience when getting your car serviced although I had to drive a distance from home home. More

Hall Chevy is a very good place for me to get my car serviced. The place is always clean and attractive, the service reps very professional, and the work is always appropriate and done RIght the first serviced. The place is always clean and attractive, the service reps very professional, and the work is always appropriate and done RIght the first time. More