Southern Chevrolet - Service Center

I’ve had the pleasure of dealing with Miss Holbrook for I’ve had the pleasure of dealing with Miss Holbrook for a couple of years now, and every time her smile and outstanding customer service brightens m I’ve had the pleasure of dealing with Miss Holbrook for a couple of years now, and every time her smile and outstanding customer service brightens my day, which makes it easier for me to come back to Hall Chevrolet Chesapeake’s services in the future. Thank You Lenny C. Frazier More

Came in b/c check engine light. Was informed several areas needed repair. Some of the things (brakes, tires) have had different readings last 4 visits. They went from better to worse to better to worse areas needed repair. Some of the things (brakes, tires) have had different readings last 4 visits. They went from better to worse to better to worse over time without service over the past few years causing me to doubt, mistrust my service advisor. After being told 2 things would cause me to fail inspection (check engine lightcaused by O2 sensor and sway bar link) i agreed to repair them and a few other things. However after repairs began i was informed the mechanic broke the means the O2 sensor attached to y pipe, and i would have to pay an additional 350 - despite it not being broken before he touched it. I asked to speak with manager who told me sometimes these things and i have to accept that. I told him my distrust issue with service and he verified myvreadings have been changing over the years. Bit that he was new and thing sould be better now. In my opinion being told i have tobpay for breakage caused by a mechanic is poor customer service. Then to be told i admit the issues you had wete valid but it was before my tome is poor leadership. I elected to get towed (to get what halls service broke) fixed at another facility because of my concerns the poor customer service and poor leadership would continue. Whrn i arrived to pay, my advisor initially kept trying to charge me for the unfinished service (that which made my vehicle worse). It was only after i asked to speak again to the Service manager that she took off some of the charges. More

Went for inspection since i just moved to area and i prefer to take my car to dealer for service. Very friendly, courteous staff, which got me in without an appointment. Car was checked and mechanic po prefer to take my car to dealer for service. Very friendly, courteous staff, which got me in without an appointment. Car was checked and mechanic pointed out items that need attention and provided printout and estimated cost. Very good service, will be going back for repair of those items. Thank you More

My vehicle has been in this shop a few times. This place is busy, that’s a good thing! You can tell the service manager has given his time to the team as it has made a difference. Customers need to be pat is busy, that’s a good thing! You can tell the service manager has given his time to the team as it has made a difference. Customers need to be patient and understanding when it comes to getting things done. The job will get done and get done right! More

This dealership is convenient because it is close to my home and I've been favoring the Chevrolet brand name for a long time. The service department performed a good job on my Traverse. Thank you. 😎 home and I've been favoring the Chevrolet brand name for a long time. The service department performed a good job on my Traverse. Thank you. 😎 More

A warning message came up in my vehicle. I took it straight to Hall Chevrolet and got it checked out! Peace of mind is what it’s all about and that’s what Hall strives to provide! straight to Hall Chevrolet and got it checked out! Peace of mind is what it’s all about and that’s what Hall strives to provide! More

I have never been treated with such indifference at Hall in almost 7 years of customer. My car went in at 9:00 am and I didn't get it back until almost 6 because it sat out on the lot for more than 4 hours. in almost 7 years of customer. My car went in at 9:00 am and I didn't get it back until almost 6 because it sat out on the lot for more than 4 hours. Service manger on down totally indifferent to y frustration. You would think after spending over $180,000 with Hall, they would make an effort to service my car with some efficiency or at least keep me informed. More

Great visit friendly service vehicle fixed with no issues COVID safe environment will return for future service needs. Thank you for getting my vehicle finished in a timely fashion. COVID safe environment will return for future service needs. Thank you for getting my vehicle finished in a timely fashion. More

👋🏾 - Attendant, Mr. Chris Brown, made my visit very pleasant because of his wonderful attitude. The dealership is Blessed to have him. Thank you. Blessings & 😊s pleasant because of his wonderful attitude. The dealership is Blessed to have him. Thank you. Blessings & 😊s More

I can not express the outstanding customer service. I was traveling and had an issue at 1:00 am making it impossible for me to continue my trip. I contacted Hall Chevrolet and they made arrangements to was traveling and had an issue at 1:00 am making it impossible for me to continue my trip. I contacted Hall Chevrolet and they made arrangements to look at my vehicle right away. Although it took three days to ensure that I could travel safely, they arranged for me a rental vehicle to continue on my original travel and arranged for me to pick up my vehicle on a Sunday when the dealership was closed. I feel they went over an above for customer service. More