Southern Chrysler Dodge Jeep RAM Chesapeake

Every thing was great with the check in and the service performed. I do wish that when making an appointment and dropping the truck off the night before it would have been done closer to noon instead of at performed. I do wish that when making an appointment and dropping the truck off the night before it would have been done closer to noon instead of at near closing time in order to get my truck back. More

Representative was always helpful. Kept me informed on status of repair. Very professional. Quick response to questions Kept me informed on status of repair. Very professional. Quick response to questions More

Respectful polite Mr. Ross was awesome and kind most of all they got got the job done Ross was awesome and kind most of all they got got the job done More

Great did great job. Very polite !!!!!!!!! AAA AAA Clean bright nice thank you know how. Very polite !!!!!!!!! AAA AAA Clean bright nice thank you know how. More

Amazing service and friendly people. Great people and awesome managers. Clean restrooms and great amenities. Great people and awesome managers. Clean restrooms and great amenities. More

Very astute in handling my precise issue. She handled it with knowledge and expertise. I really appreciate how professional and efficient she was in the way she handled my precise issue She handled it with knowledge and expertise. I really appreciate how professional and efficient she was in the way she handled my precise issue More

I made an appt for 0900 and it took two hours for an oil change. I don't understand the purpose of making an appointment for a 30 min. oil change if it's going to take 2 hours. change. I don't understand the purpose of making an appointment for a 30 min. oil change if it's going to take 2 hours. More

Nicole was friendly and remembered me as a return customer. When I had a question when picking up the vehicle, she made it possible to talk with the mechanic. Everyone was friendly and professional. customer. When I had a question when picking up the vehicle, she made it possible to talk with the mechanic. Everyone was friendly and professional. More

I showed up at this dealer with two minor problems, and needing annual inspection. The service rep was personable and pleasant. Rear light bar leaked, and I asked why. Front left headlight collected moist needing annual inspection. The service rep was personable and pleasant. Rear light bar leaked, and I asked why. Front left headlight collected moisture, and I asked why. The dealer ordered $3100 worth of parts to fix picayune problems, and sent me home to wait. A week went by. I called. 1. Dealer phone operator is "AS (a-stupid, not AI), and would not connect me to MY service rep. 2. Parts dept had no clue about ordered parts, referencing my phone number (as I was assured sufficient). 3. I recontacted, via insistence a service rep. The next day, my parts were declared present. No idea how long they had been present. 4. Three hours wait time, and entire assemblies ($$$$) had been replaced to cure (1) leaking gasket, and (1) improperly (non-) venting headlight assembly. At this dealer, "tech" problem solving is to buy expensive "assemblies" and replace them exhorbitantly expensively, instead of fixing minor problems. MAJOR ripoff. Compny warranty work expenses are ridiculous, and post warranty work is theft. I am a graduate engineer who, in my senior year, started an auto shop with two other senior students that was in business 20 years later. Southern Dodge of Chesapeake needs adult supervision in its shop area. I will never be back. More

It was my first service on my Jeep and there were some questions about my service and how long I would have to wait. It was my first vehicle checkup since purchase in the Spring. I wait for a pretty long questions about my service and how long I would have to wait. It was my first vehicle checkup since purchase in the Spring. I wait for a pretty long time. Went back to check and the lady said it would be a while longer. On my way back to the waiting area, I ran in to the general manager who actually did a lot of the leg work to find the right vehicle for me during the purchase process. He asked me how I was doing he remembered me from the purchase and asked if service was taking good care of me. I said I think so, he went out and talked to the service provider and my key was in my hand and out the door 5-10 minutes later. He is a great member of the Southern Team. Please promote him if there are higher positions. He's good and he cares about the customers!!!! More