Southern Chrysler Dodge Jeep RAM Chesapeake

I made an appt for 0900 and it took two hours for an oil change. I don't understand the purpose of making an appointment for a 30 min. oil change if it's going to take 2 hours. change. I don't understand the purpose of making an appointment for a 30 min. oil change if it's going to take 2 hours. More

I showed up at this dealer with two minor problems, and needing annual inspection. The service rep was personable and pleasant. Rear light bar leaked, and I asked why. Front left headlight collected moist needing annual inspection. The service rep was personable and pleasant. Rear light bar leaked, and I asked why. Front left headlight collected moisture, and I asked why. The dealer ordered $3100 worth of parts to fix picayune problems, and sent me home to wait. A week went by. I called. 1. Dealer phone operator is "AS (a-stupid, not AI), and would not connect me to MY service rep. 2. Parts dept had no clue about ordered parts, referencing my phone number (as I was assured sufficient). 3. I recontacted, via insistence a service rep. The next day, my parts were declared present. No idea how long they had been present. 4. Three hours wait time, and entire assemblies ($$$$) had been replaced to cure (1) leaking gasket, and (1) improperly (non-) venting headlight assembly. At this dealer, "tech" problem solving is to buy expensive "assemblies" and replace them exhorbitantly expensively, instead of fixing minor problems. MAJOR ripoff. Compny warranty work expenses are ridiculous, and post warranty work is theft. I am a graduate engineer who, in my senior year, started an auto shop with two other senior students that was in business 20 years later. Southern Dodge of Chesapeake needs adult supervision in its shop area. I will never be back. More

Nicole was friendly and remembered me as a return customer. When I had a question when picking up the vehicle, she made it possible to talk with the mechanic. Everyone was friendly and professional. customer. When I had a question when picking up the vehicle, she made it possible to talk with the mechanic. Everyone was friendly and professional. More

It was my first service on my Jeep and there were some questions about my service and how long I would have to wait. It was my first vehicle checkup since purchase in the Spring. I wait for a pretty long questions about my service and how long I would have to wait. It was my first vehicle checkup since purchase in the Spring. I wait for a pretty long time. Went back to check and the lady said it would be a while longer. On my way back to the waiting area, I ran in to the general manager who actually did a lot of the leg work to find the right vehicle for me during the purchase process. He asked me how I was doing he remembered me from the purchase and asked if service was taking good care of me. I said I think so, he went out and talked to the service provider and my key was in my hand and out the door 5-10 minutes later. He is a great member of the Southern Team. Please promote him if there are higher positions. He's good and he cares about the customers!!!! More

Had major repairs need, the video diagnostics was great explained everything Spoke with mechanic he wS very positive explained everything Spoke with mechanic he wS very positive More

Easy to drop off and get set up the night before. Was given notifications when service was nearly complete. The alignment was spot on and my main concern, never felt that thing ride that smooth. Appr Was given notifications when service was nearly complete. The alignment was spot on and my main concern, never felt that thing ride that smooth. Appreciate it. More

Didn't have any issues. Got my car done pretty quickly and left it clean on the inside and let me know I needed new tires Got my car done pretty quickly and left it clean on the inside and let me know I needed new tires More

Everything was good, done in a timely manner. Great customer service , wasn’t aware of the change in companies. Great customer service , wasn’t aware of the change in companies. More

I really enjoyed my experience at this service center. My problem was identified and corrected in no time. Communication was fluid and the work was transparent and the technicians were friendly. My problem was identified and corrected in no time. Communication was fluid and the work was transparent and the technicians were friendly. More

This dealer is the worst. The advisor I had was one of the worst advisors I ever had to work with. Unprofessional. Way too expensive for such small fixes. My car wasn’t turnin The advisor I had was one of the worst advisors I ever had to work with. Unprofessional. Way too expensive for such small fixes. My car wasn’t turning on when I first picked it up because who knows how long it had been sitting outside parked without being touched. These people also never answer the phone. Even when you try contacting them through the actual company. I was told to take it to the greenbrier location and I should’ve listened because even my insurance told me it was a mistake taking it to the western branch location. More