Southern Chrysler Dodge Jeep Ram Greenbrier

Love my jeep Love my dealership Best ever experience Service department is very professional and easy to get along with Service department is very professional and easy to get along with More

Barbara is wonderful to work with. Her customer service is top notch and I love her sense of humor Her customer service is top notch and I love her sense of humor More

I hate going here. It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set up an appointment, but since I needed my brakes replaced, it said someone from the service department would need to contact me. I waited a week—no call back. I called again and got voicemail. Still no response. I called a third time and reached a messaging service. The person I spoke with wasn’t even located at the dealership but said they would escalate the issue to their manager and then to the service department manager. Again, no call back. The next day, I tried calling the parts department because I needed a new battery for my truck. I had to leave a message, and once again, no one returned my call. I then called the sales floor just to reach a human. The first person tried to transfer me to service, which led to—again—another voicemail. I called back and spoke with a sales associate named Sai. He actually walked over to the service department and asked someone to call me. He came back on the line and said Emily would call me. This was already one week after my first attempt to reach anyone. The following week, I went in person for an oil change and was told this is an ongoing problem. That’s not surprising, because the same thing happened the last time I tried to contact them. Right before writing this review, I received an email asking for feedback. The service director, Everette Murphy, said to call if I had any issues. I did—but the phone system asked me to enter the first three letters of his name, and then told me no one by that name exists. I regret purchasing my vehicle from this dealership. The service department and overall customer service are extremely poor. More

Billy Repine always makes sure my car receives the needed maintenance and always suggests what is best for my vehicle. He is also a pleasure to work with. maintenance and always suggests what is best for my vehicle. He is also a pleasure to work with. More

Every time I go get truck there always something wrong. Where is the customer service? Where is the customer service? More

Customer service was very good. Service was fast and satisfactory. The staff was helpful and friendly. Service was fast and satisfactory. The staff was helpful and friendly. More

Very easy, straight to the point What i thought take all day, only took 3hrs. Which was perfect because I ran errands in the greenbrier area and vehicle was ready right after I was finished day, only took 3hrs. Which was perfect because I ran errands in the greenbrier area and vehicle was ready right after I was finished More

I'm from out of state and I thought I may had a problem with my truck brought it in. The service center was super nice and knowledgeable and kept me informed. with my truck brought it in. The service center was super nice and knowledgeable and kept me informed. More

I bought my daughter's car there when she was in high school and they've taken care of the maintenance every year since and I am very happy school and they've taken care of the maintenance every year since and I am very happy More

We've been coming there since 08 when we bought the avenger and it's always been very good avenger and it's always been very good More