Southern Chrysler Dodge Jeep Ram Greenbrier

I was totally ripped off by this crew. In the snow storm last year my jeep's 4x4 stopped working and left me stranded. It is a four year old Jeep. I had it towed to Southern Chrysler Dodge In the snow storm last year my jeep's 4x4 stopped working and left me stranded. It is a four year old Jeep. I had it towed to Southern Chrysler Dodge Jeep Ram and they told me a retainer clip broke and they needed to replace the whole cable. That the retainer clip only came in a package with a new cable. This turned out to be a total lie. After they charged me almost $400 dollars just to get my non-4x4 operational Jeep back, I decided to look online. Well, there was a video that showed exactly the what was the problem. Jeep in their infinate engineering intelligence, switched from a nut holding their transfer case cable in place to a, cheap flimsy, retainer ring. Further, the transfer case sheild design works as a great channel for packing snow up underneath into the transfer case shift housing, so when you drive in the snow it packs it right in there for you and should you decide to shift back out of four wheel drive while your transfer case is packed with snow, out comes the cheap plastic retainer. This is a well known problem with these model of Jeeps aparently. Anyway, Paul at the shop told me I could not get this cheap piece all by itself, and that I would need the $800 cable and I assume two hours + of labor to have it replaced. I found a reputible Jeep dealer online and for aobut $4.50 plus shipping they sent one to me. Anyway, in less tha tow minutes I installed the cheap ring myself and guess what. I have my 4x4 operational 100%. I want my money back from these crooks. I would NOT recommend anyone go to these rip off artists. More

Me to get the best knowledge of what my car is doing right now the young man help me figure out why my radio wasn’t working and even notified me what was going on with my car as far as that knocking noi right now the young man help me figure out why my radio wasn’t working and even notified me what was going on with my car as far as that knocking noise More

Went in to get my car inspected. The service was great. They were ready when I got there and the wait was very minimum I was in and out very quickly. The service was great. They were ready when I got there and the wait was very minimum I was in and out very quickly. More

Every time I visited everyone was very professional and they are knowledgeable and experienced in vehicles. they are knowledgeable and experienced in vehicles. More

Once I got there my experience was excellent, however getting someone to answer the phone beforehand was a challenge. Now that I know that most of my service needs can be met through the express lane wit getting someone to answer the phone beforehand was a challenge. Now that I know that most of my service needs can be met through the express lane with no appointment, moving forward I’m sure there will be less frustration. The team I dealt with in person was amicable, professional and fast and the waiting area was well furnished with coffee, wifi and snacks. Well done. More

The Service at Southern Chrysler Jeep is always excellent. Paul McManuels is the BEST. He always goes above and beyond. He is very professional and knowledgeable. He always provides an excell excellent. Paul McManuels is the BEST. He always goes above and beyond. He is very professional and knowledgeable. He always provides an excellent customer service. More

Paul in service was excellent and provides great service every visit! I will be back because of him. He cares and it show’s Thanks Paul! Dana Nelson every visit! I will be back because of him. He cares and it show’s Thanks Paul! Dana Nelson More

Ricky and Nerely did an amazing job when setting me up with my new lease. They were able to fit a car in my budget that I thought was not able to be possible. I got my challenger 3 years ago and now pro with my new lease. They were able to fit a car in my budget that I thought was not able to be possible. I got my challenger 3 years ago and now proud owner of a Jeep Grand Cherokee L. Outstanding customer oriented service with no sales push! I will be back for my next car. More

The staff is professional and caring. Paul in service truly cares about the customers and goes out of his way to make sure everyone is taken care of properly. I leave happy every time bec Paul in service truly cares about the customers and goes out of his way to make sure everyone is taken care of properly. I leave happy every time because Paul goes out of his way to ensure professional and satisfying service every time! More

Barbara took great care working with me and ensuring my vehicle was taken care of. vehicle was taken care of. More