Southern Chrysler Dodge Jeep Ram Greenbrier

Paul and Jamie went above and beyond to get my car fixed even when the shop was very busy. I trust Paul to help me know the right thing to do for my car. even when the shop was very busy. I trust Paul to help me know the right thing to do for my car. More

Barbara from the service department was kind and extremely helpful. The phone service and ability to reach someone or get an active voicemail and a call back was not the greatest experience. I spent extremely helpful. The phone service and ability to reach someone or get an active voicemail and a call back was not the greatest experience. I spent over a week trying to get an appt using the voicemails of over 20 “ transferred calls from receptionist. I had a part on back order that sat for 3 weeks before I finally called and learned it was in. No one called me once it arrived. If it wasn’t for Barbara being so kind this would have been zero stars. More

This visit was for my first oil change after purchasing my new vehicle on December 30, 2020. Was such a pleasure to pull in, be waited on immediately and services completed so quickly. I really think I'm g my new vehicle on December 30, 2020. Was such a pleasure to pull in, be waited on immediately and services completed so quickly. I really think I'm going to love the service center as much as I love my new Chrysler van. More

Service was friendly, proficient, & professional, my time was what it needed to be. Cashier's were more friendly, and professional than before. It's to be treated better , than just an obligation. was what it needed to be. Cashier's were more friendly, and professional than before. It's to be treated better , than just an obligation. More

I assume this survey is reference my recently purchased RAM 3500, not a Chrysler or Jeep. The sales department and personnel were all great. The dealership, overall, appears to offer significant value in RAM 3500, not a Chrysler or Jeep. The sales department and personnel were all great. The dealership, overall, appears to offer significant value in their dealer promoted benefits such as lifetime oil changes, etc. There does seem to be a bit of a lag time with getting things done within the body shop and getting things taken care of in a timely manner. I understand there are certain labor hiring challenges during this time of Covid, but it remains that when someone buys a new vehicle, there should an expectation of prompt attention to matter to keep minor things from getting in the way of total customer satisfaction. More

I was greeted when I arrived for my oil change. And I was pleased that my oil change was done within an hour. My car was clean and ready for me to pick up. pleased that my oil change was done within an hour. My car was clean and ready for me to pick up. More

wonderfull experience the people were very friendly and did a fine job. my only problem was i have to type 25 words to submit review did a fine job. my only problem was i have to type 25 words to submit review More

HUGE shout out to Brian in the service department. Only a few days before an out of state move, the latch motor on our convertible top died causing the top to not be able to open, or secure properly when clo few days before an out of state move, the latch motor on our convertible top died causing the top to not be able to open, or secure properly when closed., making the car undriveable. Due to the pandemic, the part is not currently available at any dealership in the country. Although Brian was leaving at noon for a few days off, he continually called us throughout the morning to keep us updated. At 11:45, Brian texted and provided us the part number we needed, assuring us that if we could find the part, they would install it for us. With the help of the internet, we were able to have the part shipped overnight and get the top operational. Brian went above and beyond to help us with this and made us happy that we had been Southern customers for 20 years. They have been our dealership of choice in Hampton Roads and we will miss dealing with them. More

Great Job!The Steering Wheel was straight after Great Job! The Steering Wheel was straight after alignment. The steering was tight. The air pressure was reset and the same It was a fast stop. Great Job! The Steering Wheel was straight after alignment. The steering was tight. The air pressure was reset and the same It was a fast stop. The price was good. The people were friendly. Great Job Guys! Thx. More

Daniel was great. He was very friendly and professional. I would recommend the service station to anyone I know due to the quality of the service that I have always received taking my vehicle there. I would recommend the service station to anyone I know due to the quality of the service that I have always received taking my vehicle there. More