Southern Chrysler Dodge Jeep Ram Greenbrier

Dealer management is extremely weak. Was promised a call back on multiple occasions, with no follow up. Extremely disappointing. Very much the adage” over promise, under deliverer” back on multiple occasions, with no follow up. Extremely disappointing. Very much the adage” over promise, under deliverer” More

I had a great purchasing experience at Southern. All the people I worked with were friendly & helpful especially Benny our salesman. I’ve purchased from Southern multiple times before this purchase & I’ll c people I worked with were friendly & helpful especially Benny our salesman. I’ve purchased from Southern multiple times before this purchase & I’ll continue to do so in the future. More

I bought my vehicle from Southern Jeep 4 years. All of the service that I have gotten from Check-In to Check-Out is Awesome. Barbara McMaster is my Service Advisor and she is Awesome. the service that I have gotten from Check-In to Check-Out is Awesome. Barbara McMaster is my Service Advisor and she is Awesome. More

I am well pleased with the service center and plan to continue with it. I am well pleased with Andrey in sales. He is salesperson that I would recommend to anyone. continue with it. I am well pleased with Andrey in sales. He is salesperson that I would recommend to anyone. More

I have always been quite happy with service here lately however, seems they just go through SOME of the motions. Took 1-star for inaccurate multi-point inspection report. I know I need front left wiper and however, seems they just go through SOME of the motions. Took 1-star for inaccurate multi-point inspection report. I know I need front left wiper and rear wiper blades, air filter, as well as rear tag light, yet these items are all marked 'Checked and OK' on report. I also know my front wheel drive vehicle does NOT have a rear differential or U-Joints, yet they were also marked 'Checked and OK' on the report. Don't get me wrong, I realize this is a free service included with the oil change, but if you are not going to actually do it, then don't offer it. More

This is the best service department I've ever experienced. From my service advisor Emily to my lube tech this was a pleasant experience and I am satisfied with the condition of my vehicle and the experienced. From my service advisor Emily to my lube tech this was a pleasant experience and I am satisfied with the condition of my vehicle and the maintenance performed. More

Excellent service, knowledgeable staff. My vehicle was completed ahead of schedule. My experience with several service appointments have been consistently stellar. Thank you very much Paul. completed ahead of schedule. My experience with several service appointments have been consistently stellar. Thank you very much Paul. More

Pleasant people great service! Wait was not long. I recommend This dealership to any one in need of a quality vehicle or anyone needing service on a vehicle. recommend This dealership to any one in need of a quality vehicle or anyone needing service on a vehicle. More

I paid cash for 2013 Jeep Grand Cherokee Laredo I explained to them I was disabled they explained it will be safe and go to a 99.5 tree inspection which is required by law and they also said it would explained to them I was disabled they explained it will be safe and go to a 99.5 tree inspection which is required by law and they also said it would go to a Virginia state inspection when I got back to the service department without me knowing they cancel the 9 9 point safety inspection I admit I had an unsafe vehicle broke down in the graveyard they refuse to fix my vehicle they didn't know kind of safety inspections in the news in Virginia state inspection these are required by law they would not when I went there to the dealership they would run from me and pass thhe buck They promised a safe car and when i picked up my jeep i realized that my key fob didnt work and jerome the manage Ment said to bring it back on monday and he will make sure i get a working key fob. I also asked why my Jeep had not been detailed like he said that's why they were keeping it an extra week to detail it and shine it up for me I asked why wasn't it detailed he should also bring it back on Monday and we will detail it for you and give you a loaner car but I did in fact do that I walked in the door he said go to service I went to service service had no idea why I was there so with this all being said I had a flat spare tire at Know Jack my windshield wipers are falling apart I had a flat tire within the first 2 days and I am disabled when I went someone help me change his tire the tire spare tire was flat and there was no Jack and I went to have my oil check at AutoZone AutoZone make me call the dealership because there was no oil in my vehicle they did know if you need a state inspection claim they did they didn't know 99.60 inspection I explained to him that I was disabled and he's safe car they canceled the safety inspection as soon as I left I'm not fighting them to get not necessary things done More

I like to compliment one of your employees, Mr. Sherard Bethea for the excellent service he provided my daughter. Mr Sherard Bethea assisted in my daughter decision on graduation car present. I have Bethea for the excellent service he provided my daughter. Mr Sherard Bethea assisted in my daughter decision on graduation car present. I have always been pleased with the service I receive at your dealership. However, Mr. Bethea's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Mr. Bethea. Sincerely, Hayes family More