Southern Chrysler Dodge Jeep Ram Greenbrier

Bad Experience (Jeep Cherokee, 2014) After having my Jeep serviced last month, within about two weeks the transmission died. I had the vehicle towed (paid for by the dealership). This ent After having my Jeep serviced last month, within about two weeks the transmission died. I had the vehicle towed (paid for by the dealership). This entire process took around two weeks, for which I did not receive a single phone call for updating me on the status of my vehicle. The dealership did pay for the rental car that I used. Once the two weeks were up, I secured my vehicle for it to only break again after a week. The dealership once again paid for the tow to the service center. It turns out that the mechanic did not tighten a bolt enough, so it fell out. A few days later, the dealership said they replaced the bolt and my vehicle was ready to go...Not a second after pulling out of the dealership parking lot my vehicle makes clanking noises once again. I turned around and brought it back. Since the bolt fell out, it damaged the driveshaft. All work was covered under my vehicle warranty, but it has become pretty inconvenient. Especially when I am still paying the vehicle loan. I am forced to move my business to a different dealership for now on. Hopefully with certified mechanics. Very unprofessional work. More

Great Sales Associate and Finance office My sales associate was amazing and he got me the best deal on my Jeep. I’m very happy! I’m so glad I went to the Jeep dealership and got the service I My sales associate was amazing and he got me the best deal on my Jeep. I’m very happy! I’m so glad I went to the Jeep dealership and got the service I did because it made the overall experience wonderful. More

Service My experience was great. My service was timely. In addition my sales person Kevin came through as usual. He assisted in resetting my Bluetooth connect My experience was great. My service was timely. In addition my sales person Kevin came through as usual. He assisted in resetting my Bluetooth connection from my phone to my car. He also coordinated my appointment to get my seats clean while still under warranty. I got an oil change, inspection and tire rotation at no cost. I am a happy camper and a fan of your dealership. More

Always Excellent No matter what I need done, I always get excellent customer service and my car is returned back on time with no issues. Best service I have received f No matter what I need done, I always get excellent customer service and my car is returned back on time with no issues. Best service I have received for any of my vehicles ever before. More

Service was so fast! I called to ask about an oil change and I was told to come on in. I think I was in and out in the span of 20 mins. I called to ask about an oil change and I was told to come on in. I think I was in and out in the span of 20 mins. More

Easy oil change I was able to go the dealership without an appointment and a service advisor immediately approached me to find out what I needed. I sat in their comfo I was able to go the dealership without an appointment and a service advisor immediately approached me to find out what I needed. I sat in their comfortable guest lounge while waiting. The oil change was completed in less time than expected; they made it very easy to get my car's oil change. More

Lease buyout experience Horrible experience trying to buy out a lease. I had a preset appointment and told them I wanted to buy it. Then I get there and spend 2 1/2 hours, m Horrible experience trying to buy out a lease. I had a preset appointment and told them I wanted to buy it. Then I get there and spend 2 1/2 hours, most of it waiting on a 99 point inspection I didn't ask for or need. Then I was charged an extra $500 for it. On top of a bunch of other bogus or extra charges I shouldn't have had. Go through your lease company, do not go to this dealership to complete the purchase. I paid well over $1100 more than I should have had to pay and that was after arguing with them and getting the charges reduced twice. It was my bad for not researching this ahead of time but a shame that they scam their customers this way. More

Good Service 2 thumbs up! Great service and Lamont was very complete in telling us about any needs in service. Timely service and courteous staff. Great experience happy it w Great service and Lamont was very complete in telling us about any needs in service. Timely service and courteous staff. Great experience happy it was so fast, especially on a Saturday. More

Quick, convenient, courteous. Great service team, experience, always professional. I can always count on the service team to get me in and out in a reasonable time. Will be back. Great service team, experience, always professional. I can always count on the service team to get me in and out in a reasonable time. Will be back. More

Was a great experience. Eddie was very knowledgeable and helpful when it came to purchasing our Grand Cherokee. Never put any pressure un us and was very pleasant. Adam was a Eddie was very knowledgeable and helpful when it came to purchasing our Grand Cherokee. Never put any pressure un us and was very pleasant. Adam was able to assist us along the way and was able to make this happen for us. Thank you both..... More