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Southern Chrysler Dodge Jeep Ram Greenbrier
Chesapeake, VA
3,559 Reviews
Southern Chrysler Dodge Jeep Ram-Greenbrier in Chesapeake has lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Chrysler Dodge Jeep Ram-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,559 reviews
August 02, 2018
Things sure have changed since i worked there Many moons ago I worked at this dealer. In the lube lane. Our goal was 30 mins or less on an oil change. Fast forward to yesterday. I take my car into Many moons ago I worked at this dealer. In the lube lane. Our goal was 30 mins or less on an oil change. Fast forward to yesterday. I take my car into the shop for an oil change. Two hours later I'm called up to the service lane to get my vehicle. Now mind you i went through the express service lane. I watched my car for well over 30 to 45 mins sit in the shop not even on the rack unattended. The lube techs were just hanging out and playing on their phones. It sat on the rack for another 20 mins "draining" the oil. To top it all off when i got my key from nick i didnt even get so much as a sorry for the wait. If it wasnt for the fact that i get free oil changes from these people i would never go back. Its almost worth the $17.95 to go to Big Al's and not have to deal with the piss poor customer service. More
by KIATECH10371
Verified CustomerEmployees Worked With
Nick
August 02, 2018
Great Serice I drove about 5 maybe even 6 different vehicles. Kevin J. was extremely helpful in telling me about the features of each specific vehicle and demonstr I drove about 5 maybe even 6 different vehicles. Kevin J. was extremely helpful in telling me about the features of each specific vehicle and demonstrating how they worked. More
by MONICALRED
Employees Worked With
August 02, 2018
Thank you, Senior Service Advisor Thank you, Mr Lamont Berry, for resolving a service scheduling issue. After being told on the phone by another employee that an oil change and recall Thank you, Mr Lamont Berry, for resolving a service scheduling issue. After being told on the phone by another employee that an oil change and recall service did not require an appointment, we were told otherwise when we brought vehicle in. Mr Berry was able to get requested service completed within one hour. Thank you, Mr Berry, More
by Mona B.
Employees Worked With
Lamont Berry
August 02, 2018
Great experience I would recommend to my friends Salesman Eddy Mac was very knowledgeable about the Jeep. He took his time with me explaining features and said if I forget anything or need him to cal Salesman Eddy Mac was very knowledgeable about the Jeep. He took his time with me explaining features and said if I forget anything or need him to call. More
by GORDONROUGHTON
Employees Worked With
Edward McIntosh
August 01, 2018
Eddie Mac offers great service Eddie is the reason I go to this dealership! He offers great service. He continues to offer great service after the purchase of the vehicle! Eddie is the reason I go to this dealership! He offers great service. He continues to offer great service after the purchase of the vehicle! More
by Fabulousamy25
Employees Worked With
Edward McIntosh
August 01, 2018
Happy Jeep Owner We had a very pleasant experience with Southern Jeep when purchasing our 2017 Smoky Mountain Jeep. Everyone was very helpful and friendly. Our Sales We had a very pleasant experience with Southern Jeep when purchasing our 2017 Smoky Mountain Jeep. Everyone was very helpful and friendly. Our Salesman was very helpful was there for us & still is. Eddie gives excellent Customer Service. More
by Mary
Employees Worked With
Edward McIntosh
August 01, 2018
Purchase of New Pacifica - We love it, EddieMac, and the ent This was an unexpected purchase, but what a pleasure to deal with Eddie Mac, Stacey Gregg, and the entire team. This was one of many vehicles we have This was an unexpected purchase, but what a pleasure to deal with Eddie Mac, Stacey Gregg, and the entire team. This was one of many vehicles we have purchased from this dealership. And why we keep going back. What an outstanding experience with Eddie Mac. We even told Stacey during our financing meeting that Eddie Mac is the epitome of excellent customer service, and that Greenbrier needs to always do whatever it takes to keep him on their staff. More
by Connie V
Employees Worked With
Stacey Gregg, Edward McIntosh
July 31, 2018
Proud owner of another Jeep product Sharon Tull was very patient and kind.sheunderstood my situation and she with the help of John Ailstock thank you both. I'll definitely come again. Sharon Tull was very patient and kind.sheunderstood my situation and she with the help of John Ailstock thank you both. I'll definitely come again. More
by Nisey007
Employees Worked With
John Ailstock, Sharon Tull
July 31, 2018
Cannot Fix Issue on Brand New Jeep Our 2018 Grand Cherokee’s tailgate sometimes fails to open. When you press either the remote or button on the hatch, you can hear the latch trying to Our 2018 Grand Cherokee’s tailgate sometimes fails to open. When you press either the remote or button on the hatch, you can hear the latch trying to open, but it stays closed. The Service Department said it worked when they tried so we just have to live with the defect until it totally fails. Really, over $40K for a brand new vehicle and we have to live with the rear tailgate sometimes not opening? If they cannot fix a simple issue like this, not sure I want them working on something like the brakes or drive train. More
by GranCherokee2018
Employees Worked With
Service Department
July 31, 2018
Above and beyond service! I bought a 2018 Jeep Cherokee from N Military Highway Southern and about 3 weeks after I noticed a weird clicking sound in the radio(speakers), the en I bought a 2018 Jeep Cherokee from N Military Highway Southern and about 3 weeks after I noticed a weird clicking sound in the radio(speakers), the entire radio wasn't functioning and all I could hear was clicking from all the speakers, I drove to the service department where I bought the Jeep to have it checked out but there was no available date until about 2 weeks, I later decided to take the vehicle to the S Military Highway location and they were able to look at it right away, so I left it overnight. I received a call the next day from My Service Rep Paul, he outlined that there was a software update out for the radio system and it was installed and the clicking noise still did not subside, so he put in an order for a brand new radio and I may take 48 hours to 3 weeks to arrive. I stressed that the noise was very annoying and asked if there was anything that can be done to get me into a rental until the radio arrived, Mr. Paul did all he could and got me into a rental (a jeep wrangler) the very next day. Now that's service! So that's why I gave a 5 star, even though I should have never had a faulty radio in a brand new Jeep I understand that it's just a manufactural problem and it's not necessarily the dealership's fault but the way Paul handle the situation and me, the 5 star was well deserved. More
by LANDO_SW
Employees Worked With
PAUL
