
Southern Chrysler Dodge Jeep Ram Greenbrier
Chesapeake, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 4,157 reviews
Thank you, Senior Service Advisor Thank you, Mr Lamont Berry, for resolving a service scheduling issue. After being told on the phone by another employee that an oil change and recall Thank you, Mr Lamont Berry, for resolving a service scheduling issue. After being told on the phone by another employee that an oil change and recall service did not require an appointment, we were told otherwise when we brought vehicle in. Mr Berry was able to get requested service completed within one hour. Thank you, Mr Berry, More
Great Serice I drove about 5 maybe even 6 different vehicles. Kevin J. was extremely helpful in telling me about the features of each specific vehicle and demonstr I drove about 5 maybe even 6 different vehicles. Kevin J. was extremely helpful in telling me about the features of each specific vehicle and demonstrating how they worked. More
Eddie Mac offers great service Eddie is the reason I go to this dealership! He offers great service. He continues to offer great service after the purchase of the vehicle! Eddie is the reason I go to this dealership! He offers great service. He continues to offer great service after the purchase of the vehicle! More
Purchase of New Pacifica - We love it, EddieMac, and the ent This was an unexpected purchase, but what a pleasure to deal with Eddie Mac, Stacey Gregg, and the entire team. This was one of many vehicles we have This was an unexpected purchase, but what a pleasure to deal with Eddie Mac, Stacey Gregg, and the entire team. This was one of many vehicles we have purchased from this dealership. And why we keep going back. What an outstanding experience with Eddie Mac. We even told Stacey during our financing meeting that Eddie Mac is the epitome of excellent customer service, and that Greenbrier needs to always do whatever it takes to keep him on their staff. More
Happy Jeep Owner We had a very pleasant experience with Southern Jeep when purchasing our 2017 Smoky Mountain Jeep. Everyone was very helpful and friendly. Our Sales We had a very pleasant experience with Southern Jeep when purchasing our 2017 Smoky Mountain Jeep. Everyone was very helpful and friendly. Our Salesman was very helpful was there for us & still is. Eddie gives excellent Customer Service. More
Proud owner of another Jeep product Sharon Tull was very patient and kind.sheunderstood my situation and she with the help of John Ailstock thank you both. I'll definitely come again. Sharon Tull was very patient and kind.sheunderstood my situation and she with the help of John Ailstock thank you both. I'll definitely come again. More
Best salesman ever I have purchased 3 cars from this dealer and my last experience with Eddie ManIntosh as my sales person has been the best to date. Eddie is not only f I have purchased 3 cars from this dealer and my last experience with Eddie ManIntosh as my sales person has been the best to date. Eddie is not only friendly and courteous he is very knowledgeable about the products he sells. His years of experience in automotive repair gives him a real insight to the good and the not so good about the different car makes I looked at. He really went out of his way to make my experience was a pleasant and pressure free experience. If you want to purchase a car Eddie ‘Mac’ is your man. More
Great experience with Sharon and with everyone at the dealership! Honest, professional, reliable and we really feel good about our new grand Cherokee! This dealershi with Sharon and with everyone at the dealership! Honest, professional, reliable and we really feel good about our new grand Cherokee! This dealership really works as a team: management, sales, finance all work well together! More
Above and beyond service! I bought a 2018 Jeep Cherokee from N Military Highway Southern and about 3 weeks after I noticed a weird clicking sound in the radio(speakers), the en I bought a 2018 Jeep Cherokee from N Military Highway Southern and about 3 weeks after I noticed a weird clicking sound in the radio(speakers), the entire radio wasn't functioning and all I could hear was clicking from all the speakers, I drove to the service department where I bought the Jeep to have it checked out but there was no available date until about 2 weeks, I later decided to take the vehicle to the S Military Highway location and they were able to look at it right away, so I left it overnight. I received a call the next day from My Service Rep Paul, he outlined that there was a software update out for the radio system and it was installed and the clicking noise still did not subside, so he put in an order for a brand new radio and I may take 48 hours to 3 weeks to arrive. I stressed that the noise was very annoying and asked if there was anything that can be done to get me into a rental until the radio arrived, Mr. Paul did all he could and got me into a rental (a jeep wrangler) the very next day. Now that's service! So that's why I gave a 5 star, even though I should have never had a faulty radio in a brand new Jeep I understand that it's just a manufactural problem and it's not necessarily the dealership's fault but the way Paul handle the situation and me, the 5 star was well deserved. More
Took 7 weeks just to get vehicle to start! Had our vehicle towed to dealer on a Monday. Early Wednesday morning my service advisor told me parts would arrive the next day, so we thought vehicl Had our vehicle towed to dealer on a Monday. Early Wednesday morning my service advisor told me parts would arrive the next day, so we thought vehicle would be ready by the following Monday. When we called th get status update, a week after we dropped it off, we were told our service advisor had a medical emergency & had been hospitalized for several days, it took a day or to two for a differen advisor to tell us the parts ordered had been installed but didn't fix the problem, so further diagnosis was required.. It took an additional 5 1/2 weeks, multiple phone inquires, messages left for Service Managr, & Dealership Manager to finally get the problem resolved. Our perception is that once a particular service advisor takes responsibility for a vehicle, there is no procedure, plan to assign responsibility to a different advisor when the original advisor is not there & unable to follow up on a service order. When I picked the vehicle up, was told delay was due to part on back order, a situation that was previously never communicated to us. Based on our experience with service department, we will not consider buying a vehicle from this dealer. They are the only Chrysler dealership near our home. My purpose for this lengthy review is meant to inspire the Service Manager/Department. Please review how this job was handled, and put a plan in place when future jobs have a similar issue, so customer is not left "hanging". Adding insult to injury, the job required replacing Engine Control Module & programming for new keys, costing us neatly $1000. Thi same parts had already Benin replaced twice before, Original part was involved in recall. Believe price was fair, but quality &reliability of replacement ECM is still suspect More