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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,586 Reviews

2,586 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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September 14, 2022

The service dept. was excellent. I would recommend people to get their vehicles serviced here. More

by VALGRACEBROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winfred Toney
Sep 15, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

September 14, 2022

Paul, Service Rep, and Jammie, Lead Mechanic are first rate professionals! They’ve kept my Chrysler Town and Country maintained for 15 years, without requiring any major repair! Jammie can diagnose eve More

by David C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Jammie
Sep 15, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

September 13, 2022

Dealership means we'll but a simple rear windshield wiper replacement has now gone wrong and it's sticking straight up and down. More

by ssherman86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 13, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 12, 2022

Paul is the best, knowledgeable, professional, friendly - takes the time to explain the service, options, future requirements, makes me feel like a valued customer. More

by GPMCWILLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Sep 12, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 10, 2022

I can always count on them for excellent service and honest assessments. The timeliness is also appreciated! There was a slight miscommunication with my TPS warning not being serviced as requested. More

by ctruckingllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Sep 12, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 08, 2022

The service was professional and timely. The staff was welcoming and they communicated about the status of my Jeep! Thank you Southern More

by SJMAWYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Spears
Sep 08, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

September 05, 2022

I took my truck in for a warranty recall for three items. They kept my truck for five working days and only did a computer upgrade which messed up the horn. I figured I’d wait for my mileage warranty to exp More

by cablz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrey Gvozdevskiy
Sep 05, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Sep 16, 2022 -

cablz2 responded

Shane Brezler Cablz2@cox.net Just trying to take care of recall and Warranty items. The recall was some computer upgrade and the wheel studs. The warranty was for the turbo, which is still not working. They had my vehicle for five working days. The only thing that was done was the computer upgrade. Also, the computer upgrade changed it to where my horn Blairs six times every time I turn my bucket truck on and off. It has never done that before. My vehicle is a 2014 ram 5500 with a 45 foot boom extension on the bed. I do maintenance for Cox communications at night time. My truck is very important to me as a subcontractor, I use it every night. To sum up, I still need to schedule a time to put my studs on and if there’s anyway I can get my turbo fixed would be great. I don’t mind dropping it off but I need to plan to try to utilize any other vehicles I could borrow. Thank you Shane

September 05, 2022

Danial was great however what I was told would take 45 minutes max turned into 3 and a half hours. This was not the fault of Danial but the technician. Last time my tire was going flat and I do not think More

by The Virginians
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danial
Sep 05, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 01, 2022

Need to get more diesel mechanics to work on the grand Cherokee diesel vehicle. Dealerships need to contact the manufacturers to place light bulbs and batteries in a more central location for the averag More

by JOHNLIS99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Non if the above
Sep 01, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 30, 2022

The service agents are no good and should be replaced. Also more mechanics are needed. More

by douglharris7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bennie Tate
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you, Doug. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

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