Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

My husband took my car to the dealership for an oil change. I believe that they remove the air from one of my tires instead of filling it because the next day the PSI was an 8. There have been no probl change. I believe that they remove the air from one of my tires instead of filling it because the next day the PSI was an 8. There have been no problems whatsoever after refilling the tire. It is also extremely annoying that you continue to text and call repeatedly over and over again. People are busy and if they have time to complete your surveys, they will do it. I feel like it is harassment. More

Willing to work with me to get my oil change and state inspection done at the same time. inspection done at the same time. More

The staff were very friendly and professional. The state inspection I came in for was done in a timely manner. The state inspection I came in for was done in a timely manner. More

I came at about 10am and my car’s inspection was completed by 1pm when they said they were busy. I am very appreciative of them fitting me into their schedule completed by 1pm when they said they were busy. I am very appreciative of them fitting me into their schedule More

Bad place of business service department they don't listen to customers at all they put a motor in my ram that suppose to cost 15,000$ that got truck running so bad and they won't go behind there work listen to customers at all they put a motor in my ram that suppose to cost 15,000$ that got truck running so bad and they won't go behind there work i ask them about two times to look at it but they keep talking about no check engine light on so they tell me they only no how to fix codes that's it I mean my motor shakes so bad and they tell that's how it supposed to run ruff very bad place More

Service center is clean and inviting. The staff are courteous and keep you informed about your service. The staff are courteous and keep you informed about your service. More

Fast and easy on taking care of a recall. Same day service without an appointment Same day service without an appointment More

Worked to give the best deal possible on service. However wasn’t happy that I had to pay 27.00 for a pint of steering fluid and it only took not even a quarter of the bottle to top off the steering c However wasn’t happy that I had to pay 27.00 for a pint of steering fluid and it only took not even a quarter of the bottle to top off the steering container More

Southern is very busy…Like most businesses. My question is has the busyness filtered into poorer, quality service? I truly hope not…but let me explain my last service. Example, walking to my s My question is has the busyness filtered into poorer, quality service? I truly hope not…but let me explain my last service. Example, walking to my serviced vehicle and immediately seeing fingerprints all over driver window & door…so, had to go & pay for an unexpected car wash afterwards. Worse? Telling the advisor that I needed a front light replaced with my oil change …Advisor repeats request…After work completed, I ask the Advisor was the light replaced and she said “I think so.” Then on the invoice, the “Multi-point inspection,” checks all lights working? I couldn’t check in the parking lot because the vehicle has to be in drive for the lights to come on…plus, I just TRUSTED that it was done. Of course, pulled behind a vehicle at a stop light and could see the light still out in the reflection. Having said all that, I will come back because of the EXCELLENT service from Advisors like Paul over the years. But, hope my next visit is nothing like this past…I trust that it’s not. More

Service center representatives were great. the service center auto techs were not.i got my car back after a 4 days repair and had to bring it back because something wasn’t plugged in correctly the service center auto techs were not.i got my car back after a 4 days repair and had to bring it back because something wasn’t plugged in correctly which should have been checked before i received the car as a quality assurance check.i got my car back with a dent/scratch in my right door that wasn’t there when i brought it in.it was fairly noticeably would have atleast liked to have informed about it. More