Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Excellent Customer Service and Maintenance Service I came in for a simple oil change and to check my tires because the tire pressure light was on and didn't go off even though I put air into it. I pull I came in for a simple oil change and to check my tires because the tire pressure light was on and didn't go off even though I put air into it. I pulled into the express lane, there were only 2 cars in head of me. The Customer Service Rep inquired the purpose of my visit - I told him and all problems were taken care of and the Customer Service Rep informed me if my light doesn't go off by the time I reached the stop sign to turn around and he would personally take care of the problems - I really like the dedication and professionalism shown at this dealership More

Recall Great service tech very sharp car was clean very quick didn't have to wait long at all every body has great attitudes males service easy. Great service tech very sharp car was clean very quick didn't have to wait long at all every body has great attitudes males service easy. More

oil change I had little contact with service techs.They did not ask about any other service i needed or if i was interested in another vehicle I had little contact with service techs.They did not ask about any other service i needed or if i was interested in another vehicle More

fast efficient and friendly The whole place works for you.we have confidence that we will always be treated fairly every time. Our service advisor-Paul McManuels is like a friend The whole place works for you.we have confidence that we will always be treated fairly every time. Our service advisor-Paul McManuels is like a friend you’ve had for years, always taking the best personal care of us. And in sales, every one is friendly to everyone who enters. More

Efficient and trustworthy I have purchased 2 Jeep’s from southern in the last 10 years. Both times I worked with Bill Womble and I have been more than satisfied with the person I have purchased 2 Jeep’s from southern in the last 10 years. Both times I worked with Bill Womble and I have been more than satisfied with the personable and professional service I received. I am very satisfied with the quality of my jeeps also. All of my service has been performed at the Southern service center overseen by my advisor Paul. All the work (mainly just regular vehicle upkeep) was of high quality. When I hve an issue the team is diligent to see that it is fixed and in a timely manner. In my experience the staff really cares about the customer and works to always keep you updated and informed in the service process. More

Brake lights on tow hitch. Called day before at 4:30pm asking about towing hitch lights connection. Lady said the mechanics mostly went home so even though site says open to 9p Called day before at 4:30pm asking about towing hitch lights connection. Lady said the mechanics mostly went home so even though site says open to 9pm, noone could help me, but just walk in before 10am and someone would look at it asap.. I can in at 9am and was told that i had to come back because they were busy and couldnt help. Came back at 2pm and waited over an hour with no feedback. When i asked guys behind desk were very defensive and telling me i have to wait... Last visit i waited 6+ hours and was not about to do this again. 45min later they called me and said it was fixed. Not overly friendly or customer orientated.. More

In for oil change and rotation Everything went very well! I'll continue to utilize them for my needs. Everything that day was very organized. Thanks so much for your help, Jeep. : Everything went very well! I'll continue to utilize them for my needs. Everything that day was very organized. Thanks so much for your help, Jeep. :) More

Service dept The service dept was great. Everyone was nice and knowledgeable and the service was great. The service manager was very hands on with my service The service dept was great. Everyone was nice and knowledgeable and the service was great. The service manager was very hands on with my service More

State Inspection and oil change Customer service was great and my visit was not too long. Everyone was very courteous and professional. I would recommend this Dealership to a friend Customer service was great and my visit was not too long. Everyone was very courteous and professional. I would recommend this Dealership to a friend or family member. More

THNKS FOR THE OUTSTANDING SERVICE I am writing this review as a humble note of appreciation for the outstanding customer service provided by your service department. The service depart I am writing this review as a humble note of appreciation for the outstanding customer service provided by your service department. The service department staff was both courteous and helpful in making my visit without a doubt the BEST I have ever experienced in dealing with any car service during my 46 years of driving. Franco and Joe attention was above and beyond my expectations and showing me what Exceptional Customer Service. I felt like they were really concerned for getting my vehicle repaired and returned to me in a timely manner. In closing I would like to say that prior to this service visit, I was thinking of no longer servicing or purchasing another Chrysler product, after being a Loyal Chrysler Owner for more than 30 years but they changed my negative opinion and I plan to continue using Southern Greenbrier Servicing and purchasing Chrysler/Jeep products. Franco and Joe Thanks for the "SUPERB SERVICE". I More