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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.2
1,892 Reviews

1,892 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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July 07, 2018

Great Service Our vehicle was serviced in a timely manner and all issues were fixed. Emily called with updates and even let us speak to the technician who was servi More

by VWARD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Jul 17, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!

July 05, 2018

Prompt attention Attention was prompt and.friendly, took very good care of my car and meet. Received updates as I waited for my vehicle to be ready for pick up. Great More

by WHASKINS7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamonte Berry was great made sure I was completely satisfied., Trevor Faubel
Jul 17, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!

July 04, 2018

Long and wrong Wrong inspection sticker for the month and took over 3 hours with 8am appointment for oil change and inspection and more gas and another 15 minutes to More

by ROBINNCI
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure it was a female and a manager
Jul 06, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

It's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. We would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact us directly with the information provided below. Cameron Shaw, Vice President, cshaw@drivingsouthern.com

July 03, 2018

Won’t be Going Back I got an oil change and tire rotation. Upon leaving, I checked my tires (I had scuffed the rims a few months back) and noticed that they didn’t perfor More

by LANDERSONRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown service tech
Jul 06, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our service department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Cameron Shaw, Vice President, cshaw@drivingsouthern.com

July 03, 2018

on time done on time, good service, courteous, friendly atmosphere, waiting are was clean, would recommend your service department to friends and family, pric More

by champion187-1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Cornell
Jul 04, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving fast and friendly customer service and a clean and comfortable place for all our guests during their visit at our dealership. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

July 02, 2018

State Inspection Waited 5 hours & still not done. Why are there no appointments for state inspection or oil changes? We were able to get oil change but no inspection r More

by geraldine.eady
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jul 06, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

I am terribly sorry to hear about the negative impression you got during your recent visit to our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Cameron Shaw, Vice President, cshaw@drivingsouthern.com

July 02, 2018

Excellent Customer Service and Maintenance Service I came in for a simple oil change and to check my tires because the tire pressure light was on and didn't go off even though I put air into it. I pull More

by dadavis11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ailstock
Jul 04, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to write this great review. It's wonderful to hear that our staff at Southern Chrysler Jeep was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

July 02, 2018

Recall Great service tech very sharp car was clean very quick didn't have to wait long at all every body has great attitudes males service easy. More

by JIM23322_
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David lafon
Jul 04, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for sharing this great feedback with us. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and easy service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

June 30, 2018

oil change I had little contact with service techs.They did not ask about any other service i needed or if i was interested in another vehicle More

by TAYLCLIN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
none above
Jul 04, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

June 30, 2018

fast efficient and friendly The whole place works for you.we have confidence that we will always be treated fairly every time. Our service advisor-Paul McManuels is like a friend More

by MVILLY24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rickey bennett, John Ailstock
Jul 04, 2018 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us fast, efficient, and friendly, especially with the help of your service advisor, Paul. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

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