Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Everyone is always so polite and kind to me. Isabell was busy on a call when I arrived but the guy (don't remember his name) sitting next to her got me all signed in. The only issue I had was th Isabell was busy on a call when I arrived but the guy (don't remember his name) sitting next to her got me all signed in. The only issue I had was the service guys didn't read my service paper all the way to see that it was a 5 tire rotation not a 4 tire rotation so I did have to wait a little longer to get that fixed. Other than that everything was great. More

Prompt scheduling. Service advisor was very professional and informative. Kept me advised of progress. Very nice waiting area. Service advisor was very professional and informative. Kept me advised of progress. Very nice waiting area. More

Joey and southern staff have always been very helpful welcoming and knowledgeable with the willingness to get your needs resolved. They are very time efficient welcoming and knowledgeable with the willingness to get your needs resolved. They are very time efficient More

I showed up on a Saturday morning for an oil change and state inspection without an appointment and they worked me right in. Fabulous service. Communication through text was great. state inspection without an appointment and they worked me right in. Fabulous service. Communication through text was great. More

Good service as always 11 more words The service here is always great. The staff is friendly and I would highly recommend it. always great. The staff is friendly and I would highly recommend it. More

This dealership has the best service, the customer service, awesome, This is more than a place to get your vehicle serviced,it's a place as to where you feel like you are family.Joey has always provid service, awesome, This is more than a place to get your vehicle serviced,it's a place as to where you feel like you are family.Joey has always provided me with the best service,best hospitality, When they give you a timeline,it's normally accurate. I've been patronizing this dealership for over 10 years. Haven't been disappointed ever. Definitely a place to tell your family and friends about. More

My first time coming there. Every one that I had dealt with were great. thanks Every one that I had dealt with were great. thanks More

They work hard and they're accountable for what they do. And I like dealing with them. Even when it's hot , they work hard And I like dealing with them. Even when it's hot , they work hard More

Good service. This is my second time going to this location and so far I had a good experience This is my second time going to this location and so far I had a good experience More

I am not too pleased with the recent service I experienced from your service department. On Thursday, May 29, I brought my 2023 Jeep in for service because one of my tires was punctured by a piece experienced from your service department. On Thursday, May 29, I brought my 2023 Jeep in for service because one of my tires was punctured by a piece of metal. I had a relatively early appointment with Emily Kneemiller. I had a copy of my tire warranty in my hand before getting out of my Jeep while in the service lane. As I get out, I am greeted with an awfully dirty look from who I believe was Ariel (after looking at her picture of the website). I shake my head and walk to the counter to talk to Emily. I tell her about my punctured tire that is in my trunk. I also hand her my warranty. She heads out to look at it. Somehow, Ariel gets involved and Emily mentions I have a warranty for tire replacement. Ariel scoffs and said that it doesn’t matter because “we don’t get money from it…just order a replacement.” - that was really jarring to hear. If that was my first experience with your service department, I would have assumed that your team is all about making money. Emily takes my keys and the team looks at it. She tells me that they weren’t able to repair the tire and that a replacement tire definitely had to be ordered, which was completely fine with me. I asked for my tires to be filled. Emily said the tire would be delivered in a day. I asked if I could be there after 230PM on Friday, May 30th. She agreed and said see you then. She said she’d even give me a call. Friday comes and as I’m heading home from Norfolk to Virginia Beach, I finally get a call from Emily saying that my tire was delivered at around 2 More