Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

I am not too pleased with the recent service I experienced from your service department. On Thursday, May 29, I brought my 2023 Jeep in for service because one of my tires was punctured by a piece experienced from your service department. On Thursday, May 29, I brought my 2023 Jeep in for service because one of my tires was punctured by a piece of metal. I had a relatively early appointment with Emily Kneemiller. I had a copy of my tire warranty in my hand before getting out of my Jeep while in the service lane. As I get out, I am greeted with an awfully dirty look from who I believe was Ariel (after looking at her picture of the website). I shake my head and walk to the counter to talk to Emily. I tell her about my punctured tire that is in my trunk. I also hand her my warranty. She heads out to look at it. Somehow, Ariel gets involved and Emily mentions I have a warranty for tire replacement. Ariel scoffs and said that it doesn’t matter because “we don’t get money from it…just order a replacement.” - that was really jarring to hear. If that was my first experience with your service department, I would have assumed that your team is all about making money. Emily takes my keys and the team looks at it. She tells me that they weren’t able to repair the tire and that a replacement tire definitely had to be ordered, which was completely fine with me. I asked for my tires to be filled. Emily said the tire would be delivered in a day. I asked if I could be there after 230PM on Friday, May 30th. She agreed and said see you then. She said she’d even give me a call. Friday comes and as I’m heading home from Norfolk to Virginia Beach, I finally get a call from Emily saying that my tire was delivered at around 2 More

The dealership staff are friendly. I was greeted immediately upon arriving for my appointment. They kept me updated on my car. I was greeted immediately upon arriving for my appointment. They kept me updated on my car. More

Quick, clean and efficient service I was greeted, easily diagnosed the problem, my wait time was minimal and very pleasant diagnosed the problem, my wait time was minimal and very pleasant More

The service department at this dealership was clean, comfortable and the staff were very friendly. comfortable and the staff were very friendly. More

Need to have a quality assurance system in place. My truck had greasy hand prints all over it from the mechanic. I understand that these things happen, but there should be a review at then end to My truck had greasy hand prints all over it from the mechanic. I understand that these things happen, but there should be a review at then end to ensure the vehicle is not given back to the customer dirty. More

It's always a friendly and thorough experience They do a great job keeping my Ram in tip top shape! great job keeping my Ram in tip top shape! More

The troubleshooting cost was excessive and then the parts required were discontinued for my 2014 Grand Cherokee with no possible alternatives for repair other than some other after market jeep specialist. No required were discontinued for my 2014 Grand Cherokee with no possible alternatives for repair other than some other after market jeep specialist. Not even a recommendation where to take it. The dealer ships should be meeting more customer needs than sales, that’s why most people only go as a last resort and usually leave disappointed or financially pained. Stellantis is yet another disappointing car manufacturer in the long string of owners of the Jeep brand. More

Staff is always professuinal, friendly, and personable. I would recommend the dealership to friends and family. I would recommend the dealership to friends and family. More

They do go above and beyond. They are very organized and detailed. We love you. Thank you! They are very organized and detailed. We love you. Thank you! More

Service team changed my oil quickly. The waiting room was comfortable and clean with complimentary snacks. The waiting room was comfortable and clean with complimentary snacks. More