Southern Chrysler Dodge Jeep Ram Newport News

Total failure with communication. Difficult to get status for an eight week long repair. Troubleshooting methods added significantly to the time it took to complete Difficult to get status for an eight week long repair. Troubleshooting methods added significantly to the time it took to complete More

They made sure I had a vehicle while my Jeep was being serviced for a recall, so I was satisfied. serviced for a recall, so I was satisfied. More

My experience was smooth and effortless. Tim kept me well informed about what was going on with my vehicle. He went above and beyond to make sure I was able to pass my inspection. Great work Tim kept me well informed about what was going on with my vehicle. He went above and beyond to make sure I was able to pass my inspection. Great work! More

Took my 2021 RAM 1500 Big Horn in for an oil change and some other service that was suggested due to the age of the vehicle and the mileage that was on the vehicle. some other service that was suggested due to the age of the vehicle and the mileage that was on the vehicle. More

Had an appointment at 830am for an oil change, ended up getting out around 1130. Could have been quicker but got me in on short notice. getting out around 1130. Could have been quicker but got me in on short notice. More

Dealing with the dealership in person was awesome. They were quick and straightforward My only issue was getting somebody on the phone to answer questions before I scheduled my appointment. I actually They were quick and straightforward My only issue was getting somebody on the phone to answer questions before I scheduled my appointment. I actually stopped in one day and Margherita Digiacomo was very helpful with answering my questions and getting me scheduled More

They're very busy but always seem to make time for you. Taking care of people is high at this dealership. Taking care of people is high at this dealership. More

Poor communication and lack of responsibility I was told my car was fixed and realized they lied my car was fixed and realized they lied More

I took my jeep Cherokee latitude plus in for electrical issues due to the car shutting off on me while I was driving. And I was told that my battery, and alternator was good and test drive was good from on issues due to the car shutting off on me while I was driving. And I was told that my battery, and alternator was good and test drive was good from one service member. Picked it up from them and 2 days later it shut off on me again while I was driving on the highway. Took it back and then I was told the alternator was bad by a different service employee and while talking to them I found out the first service employee I spoke to lied about fixing my car and now they expect me to pay 1700 dollars for them lying. Which that could have cost me my life because I could have gotten into an accident. More

The initial service advisor was a complete disappointment, lacked communication with me, lacked performing his duties, etc. After several trips to dealership, I was assigned a new service advi disappointment, lacked communication with me, lacked performing his duties, etc. After several trips to dealership, I was assigned a new service advisor. Everything improved 100% then More