Southern Chrysler Dodge Jeep Ram Newport News

The dealership is always great but Kyan always goes above and beyond with his service! He remembers me and what service I need when I get there, he makes the place feel welcoming and I know my vehicle is in and beyond with his service! He remembers me and what service I need when I get there, he makes the place feel welcoming and I know my vehicle is in good hands. More

Experienced Professional and friendly as well as helpful Knowledgeable, and kept me updated as i waited Knowledgeable, and kept me updated as i waited More

Ive used jeep dealerships for my maintenance for the past 4 years. This location is by far the worst in terms of service ive experienced. 1. Pulled into the drop off lane for my 130 appointmentappointmen 4 years. This location is by far the worst in terms of service ive experienced. 1. Pulled into the drop off lane for my 130 appointmentappointment. Multiple cars in the lanes. All cars empty, one with the door wide open and no service reps in sight. Parked and went in, not a single car in the service area. Not sure why I had to park outside when the inside area was empty. Acknowledgement from the service member was almost nonexistent. Poor form for a service based business. All I asked for was an oil change. 2. Told I would be recieving texts with updates. 2 hours and 15 minutes later I texted the number asking if my car was ready. At 4 I recieved a text back with almost 2 thousand dollars of recommended services. I understand up selling, not a big deal. I declined everything except the tire rotation, balance and alignment. 515 I show up to get the truck. Not ready. 525. I see them pull off from the dealership and dont return for over 25 minutes. I can see doing a quick test drive around the block to ensure its handling correctly but 25 minutes seems excessive. 3. Ive never once in 25+ years of driving been charged by a dealer for gloves, eye protection, or cloth rags. That in itself is crazy. 4. At 555 I finally got my truck. 5 minutes before close. They didnt have the courtesy to reset the oil life percentage. I will find another place for any jeeps service needed and give a negative review for anyone who asks for a place to go. More

Very Expensive. But service was good so far. Major repairs the dealership is a goto. Minor repairs, not so much. But service was good so far. Major repairs the dealership is a goto. Minor repairs, not so much. More

Prompt, professional. This service center keeps the customer well informed, and their employees are professional and courteous. This service center keeps the customer well informed, and their employees are professional and courteous. More

It wasn’t a great experience. First, I booked an appointment through the AI (artificial intelligence) system, but when I showed up, it wasn't even in the system. So, I had to resc First, I booked an appointment through the AI (artificial intelligence) system, but when I showed up, it wasn't even in the system. So, I had to reschedule for the following week. It then took them two hours to change the oil for a customer who already had an appointment. If it had been a walk-in, I might have understood the delay, but two hours is just plain ridiculous. More

Excellent service. Excellent staff. Very pleased with my repairs. I definitely would recommend southern dodge. Excellent staff. Very pleased with my repairs. I definitely would recommend southern dodge. More

Quick. Polite. Efficient I think you need for more words is pedantic and causes me some consternation Polite. Efficient I think you need for more words is pedantic and causes me some consternation More

BEAUTIFUL SERVICE DEPARTMENT AND SHOWROOM The atmosphere and energy was so positive, everyone spoke to me . and energy was so positive, everyone spoke to me . More

I went there for a diagnostic. Roger was very helpful and kind in providing the assistance I needed. Roger was very helpful and kind in providing the assistance I needed. More