Southern Chrysler Dodge Jeep Ram Newport News

Best dealer experience I've ever had! First of all, I generally rate car shopping and buying as one of my least favorite activities. Maybe I should change that to reflect before I started First of all, I generally rate car shopping and buying as one of my least favorite activities. Maybe I should change that to reflect before I started my relationship with Pomoco on Jefferson Avenue. I consider it a relationship even though it is a business transaction. They are in business to make money...nothing wrong with that in my opinion. The devil is in the details though and it's all about how I'm treated as I commit to spending my hard earned money. I started doing business with Pomoco back in 2008. I had bought a 2008 Jeep Wrangler Unlimited at another dealer down the road. Not long after I bought the Jeep, Pomoco and the other dealer swapped some brands they were selling and I ended up at Pomoco for service. From the beginning, I was treated like I bought the Jeep from them. My first great experience was with service with Jeff Anton. Jeff is the man as far as I am concerned. I trust my vehicles with him when I bring them in for service. He was the main factor when I traded my 2008 Jeep in for a 2011 Jeep Wrangler Unlimited. My experience with Jeff caused me not to even think of taking my business anywhere else. My 2011 purchase introduced me to the sales team at Pomoco. I also worked with Dave Lawson for the first time. As the General Sales Manager he could have left everything to his sales force but he quickly solidified my positive impression of Pomoco. Dave has always struck me as honest and genuinely caring to find the right car and best deal for his customer. Another shining star at Pomoco. Fast forward to last month, September 2014, and we were back at Pomoco car shopping. It started out with my daughter looking to buy a car. She had her mind made up for either a hemi Challenger or Charger. She settled on a 2014 Charger. That's when we met Keith Jones. Keith treated my daughter with dignity and respect. Others may have passed her up and dismissed her. Keith worked with her to pick out the car she wanted. Dave worked out the best deal for her on the financing. At the same time I had the team appraise my Jeep for a trade in. They offered me exactly what I had in mind and what my internet research placed the value at. So, after some test drives I settled on a 2015 Chrysler 200S. With my Jeep worth way more than I owed on it I had no problem closing the deal on a new car. One week later, we were back looking for something for my wife. She had been driving the same car for the last 14 years and since it was our 37th anniversary, I wanted to surprise her. We went back to Keith thinking we wanted a Fiat for her. Dave graciously allowed her to take one home and drive it to work the next day. Mean while Dave kept sharpening his pencil and thinking what he could do for her. When we came back the next evening with the Fiat, Dave had a bright red 2014 Dodge Dart sitting up front. Knowing that red was her favorite color car, he had worked out a deal we couldn't pass up so we bought the Dart instead of the Fiat. So three cars in about two weeks speaks volumes about how we feel about Pomoco. We will continue to do business with them, especially as long as Dave, Keith and Jeff are there. There are others there and I am sorry I can't remember their names. The entire staff makes us feel welcome. Like I said at the beginning, they are in business to sell cars. I don't mind them making a honest living. That is what makes America great. I was not paid to write this review and if your mileage varies from mine, so be it. As far as I'm concerned, I'll keep going back to Pomoco. Dave Lawson, Keith Jones and Jeff Anton.....thanks for treating me and my family with honesty and respect. It's paying big dividends for you. PS....Dave I hope Cathy didn't embarrass you with that hug....LOL. You really made her happy with the red Dart! Ted and Cathy More

"we're all busy around here" Had an appointment to have my oil changed. I stood in the service entry area for 10 minutes while one service manager checked someone in and the othe Had an appointment to have my oil changed. I stood in the service entry area for 10 minutes while one service manager checked someone in and the other sat there flipping through paperwork. Never once was I greeted or asked if I had been helped. Another customer came in and he hesitantly assisted him. After seeing this I figured I needed to help myself if I wanted help. I asked if he was busy our could he cheek me in. His rude response was that they were all busy. I asked if he coold check me in as was now 10 after my appt. He reluctantly did check me in and my simple oil change took an hour to complete. After reading all the rave reviews, I expected better. More