Southern Chrysler Dodge Jeep Ram Newport News

Worth the drive We were shopping for a Ram / Jeep and picked Pomoco dealership over another one closer to our home because of terrible customer service from them. We were shopping for a Ram / Jeep and picked Pomoco dealership over another one closer to our home because of terrible customer service from them. Needless to say this was not the case at Pomoco .First and foremost Kevin Steele our salesman did a exceptional throughout our buying process . He has a great attitude, is highly knowledgeable about the products offered, never pressured us to buy one model over another and truly shown a honest liking for his job , which is truly refreshing. The buying process with Kevin was comfortable and pressure free. Secondly all the other staff members involved (John , Melissa and Cindy) carried the same positive customer centered attitude which added to the buying process. Again kudos to Kevin and the rest of the team at Pomoco More

Service Department Customer Service This service department is the worst. My car warranty had just run out and I had a pretty big issue with my engine. First off, the customer service wa This service department is the worst. My car warranty had just run out and I had a pretty big issue with my engine. First off, the customer service was bad, and on top of it, they couldn’t give me a price to fix the issue. I then took my car to a local garage and they diagnosed the problem, gave me an estimate, but then on top of that, he took the time to find a number for Chrysler/Jeep warranty and explained to me that my model car has had issues with the engine, and extended warranties were being given due to this issue. The dealership that I purchased the car from, Pomoco, was rude to me, couldn’t fully diagnose a problem, and didn’t bother to tell me that I should call and apply for an exception to be made on my warranty. So, I have to take my car to this service department, because my request was approved by the cooperate office. The dealership “fixed” my car, and I picked it up today. After driving 2 miles down the road and stopping to pick up something, I came back to a car that wouldn’t start. Of course when I call them, this has nothing to do with anything they could’ve done. This has been my experience with Pomoco, and their manager Bobby! More

Review Mike was wonderful to work with and made the whole process very easy, plus he gave me a great deal. He was very knowledgeable about the Jeep. Mike was wonderful to work with and made the whole process very easy, plus he gave me a great deal. He was very knowledgeable about the Jeep. More

Superior Service (Second to None) Great local dealership. I thought the salesman and the entire team was caring, thoughtful and what I wanted and said as a customer was what they made Great local dealership. I thought the salesman and the entire team was caring, thoughtful and what I wanted and said as a customer was what they made priority. Greatest experience ever in buying a vehicle! More

Great Thanks Gage, great experience. Love the Gladiator. Thanks for keeping up with my order and needs. Definitely recommend working with you and Pomoco. T Thanks Gage, great experience. Love the Gladiator. Thanks for keeping up with my order and needs. Definitely recommend working with you and Pomoco. Thank you. More

Buying a car Matthew DeVries was super helpful with my buying experience, he made sure to make it easy and painless to buy my vehicle. Strongly recommended and wou Matthew DeVries was super helpful with my buying experience, he made sure to make it easy and painless to buy my vehicle. Strongly recommended and would use again. More

Awesome Jada Jenkins made my visit here very smooth and relaxing. She’s straight to the point and very clear. Her bubbly personality made me feel like family. Jada Jenkins made my visit here very smooth and relaxing. She’s straight to the point and very clear. Her bubbly personality made me feel like family. She wasn’t one of those sales people making you feel like she was just trying to make a sale. Jada let me make my own decision and gave her honest opinion when I a question and help me understand everything clearly. I really enjoyed my visit her and would recommend anyone looking for a vehicle to her. More

Excellent customer service I bought 2 vehicles in the same day. Jada was excellent. I highly recommend her for your car buying needs. It was a pleasant and stress free experien I bought 2 vehicles in the same day. Jada was excellent. I highly recommend her for your car buying needs. It was a pleasant and stress free experience. More

Best sales staff Bought our 3rd car from Jada today! She’s the best sales person hands-down. Knows the inventory and was quick to help us and is so friendly she makes Bought our 3rd car from Jada today! She’s the best sales person hands-down. Knows the inventory and was quick to help us and is so friendly she makes buying a car fun! More

Everything was smooth I had a bit of anxiety trading in a car with negative equity. They put the deal together so that I could come out winning. I had a bit of anxiety trading in a car with negative equity. They put the deal together so that I could come out winning. More