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Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Newport News, VA

4.4
497 Reviews
Call Service Center (757) 854-6981

497 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center

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July 19, 2025

I came in for a simple oil change on a vehicle that I purchased. The service department checked me in immediately. The waiting room was clean spacious and comfortable. Bathrooms were spectacular clean co More

by rturner169
Recommend Dealer
Yes
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July 19, 2025

Your service department, and parts departments help me get my my dingy ,my get ready for my trip to bondocking ,camping ready.Thank for your help. More

by edwardselijah03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Ayaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Brinkman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2025

Service Advisor always a great help. Good customer service. Will recommend to family n friends More

by latinprinces33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2025

Ease of scheduling online. Typical wait for inspection. Clean facility. Merchandise available for purchase. Quiet waiting room. More

by TIFFANYGERGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 18, 2025

Appointment for inspection, taken on time. Friendly service. Nice atmosphere. Comfortable waiting room. Nice clothing selections. More

by SKIDROWE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 18, 2025

I felt like they where rushing me and I didnt feel comfortable with them. They need better management More

by Kpraynor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Tyson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 17, 2025

Lack of understanding and communication. Failure to fully commit to correcting my concerns and issues. Returned my vehicle to me without fixing the problem. Because they were confused on wha More

by ANDREA_SNIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Bradshaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

We value and appreciate your business, Andrea. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 17, 2025

Work was completed before promised and beyond expectations. Jamey and staff kept me informed and were courteous and professional. More

by JACK.TRIMBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Ealey
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Jul 18, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 17, 2025

They do great work. The AI tech is new and took a while to get used too. Friendly staff. More

by 2JHARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Bradshaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 17, 2025

The area was easy to find and access and very clean. The people were friendly. The inspection was very quick . More

by nyflalga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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