Southern Chrysler Dodge Jeep Ram Newport News - Service Center

My state inspection was out of date and I needed and oil change (I work on base and they can deny you access with an expired state inspection). I showed-up Monday morning at 7:00 without and appointment. Ms change (I work on base and they can deny you access with an expired state inspection). I showed-up Monday morning at 7:00 without and appointment. Ms. Trakiya Feaster greeted me as I pulled up and said she would take care of me. She was super pleasant and had a great big smile, the kind that makes a person feel like they are the most important in the world. She asked if I would be waiting and when I told her yes, that I had an ill child at home to get back to (sister in-law) was with him, she said she would get me taken care of quickly. The waiting room was clean and well furnished. Before I knew it, Ms. Feaster told me my truck was ready - only and hour and 15 minutes later! She also scheduled an appointment for a recall on my truck and an appointment for my next oil change. It was a great experience and it was all because of Ms. Feaster’s people skills and customer service mentality. Thank you! More

I was there on time and was out on time as promised. Service was performed as needed. Service was performed as needed. More

Service was good. Wish a car wash was included if the customer wants it like the Mercedes Benz Service do after getting vehicle serviced. Wish a car wash was included if the customer wants it like the Mercedes Benz Service do after getting vehicle serviced. More

Great service! Got scheduled just a couple of days out, fast check in, nice shuttle service and my vehicle was repaired and ready in a matter of hours. Everyone is Got scheduled just a couple of days out, fast check in, nice shuttle service and my vehicle was repaired and ready in a matter of hours. Everyone is very professional, friendly and polite, and the facility is clean and comfortable. More

The crew took care of my truck and did a great job. I will be back with my jeep soon I will be back with my jeep soon More

This dealership has the most vehicles in stock and the sales team are knowledgeable about the Jeep products. sales team are knowledgeable about the Jeep products. More

Had to schedule the service in person as the online scheduling system was not working scheduling system was not working More

Remodel is great. Staff friendly. But what the people who answer the phone and what actually happens is entirely 2 different things. I called to confirm oil chang Staff friendly. But what the people who answer the phone and what actually happens is entirely 2 different things. I called to confirm oil change and tire rotation was on a first come first served. I was there at 7:40am, second in line to be told it could be a couple of hours because people with appointments. Some of these people had appointments to get oil changed. Not sure where the so called “first come first served” would come into play there. But I must say an hour and 10 minutes later I was called that my service was done. So next time I will make appointment if that is an option. More

Jesse was very helpful and the tech Justin was too. Thank you for exceptional service Thank you for exceptional service More

I’ve only owned my Wagoneer for 2 years. The service I’ve required has been routine maintenance, a couple recalls, and a small warranty item. The service rep has been professional and time The service I’ve required has been routine maintenance, a couple recalls, and a small warranty item. The service rep has been professional and timely. So far, so good! More