Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Chrysler Dodge Jeep Ram Newport News - Service Center
Newport News, VA
500 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
500 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center
Sort by
July 17, 2025
They do great work. The AI tech is new and took a while to get used too. Friendly staff. The AI tech is new and took a while to get used too. Friendly staff. More
by 2JHARTS
Verified CustomerEmployees Worked With
July 17, 2025
The area was easy to find and access and very clean. The people were friendly. The inspection was very quick . The people were friendly. The inspection was very quick . More
by nyflalga
Employees Worked With
July 17, 2025
Lack of understanding and communication. Failure to fully commit to correcting my concerns and issues. Returned my vehicle to me without fixing the problem. Because they were confused on wha Failure to fully commit to correcting my concerns and issues. Returned my vehicle to me without fixing the problem. Because they were confused on what route to take. More
by ANDREA_SNIDER
Employees Worked With
July 17, 2025
My customer service representative was absolutely amazing. She was informed, courteous, and made sure my needs were met. Her name is Trichya although the spelling may be different. amazing. She was informed, courteous, and made sure my needs were met. Her name is Trichya although the spelling may be different. More
by PTILGHMAN2010
Employees Worked With
Trichya
July 17, 2025
Communication is horrible. Was promised the car in several occasions and I would have to call and confirm it was ready it wasn’t. Was told the service tech was no communication Was promised the car in several occasions and I would have to call and confirm it was ready it wasn’t. Was told the service tech was no communication with my contact or service manager. He didn’t update for over a week a. Riding to my contact. Horrible experience More
by pommom2x
Employees Worked With
July 16, 2025
I was greeted by a friendly woman. She checked my truck in and kept me posted on the progress. The gentleman that came to get me when my truck was done was extremely friendly and knowl She checked my truck in and kept me posted on the progress. The gentleman that came to get me when my truck was done was extremely friendly and knowledgeable. Thank you for your help. More
by ORTHOACE2
Employees Worked With
July 16, 2025
This was my second time work with the dealership and I must say so far I am impressed. The staff are professional and hard working and do a great job at keeping the customer informed! must say so far I am impressed. The staff are professional and hard working and do a great job at keeping the customer informed! More
by Camdetr
Employees Worked With
Other Employees :
Jermaine Johnson handled the service and did an excellent job!
July 16, 2025
Service was done and was completely satisfied. But you're hourly rate is very costly it shouldn't be that expensive for the average person. But you're hourly rate is very costly it shouldn't be that expensive for the average person. More
by melvin.howard
Employees Worked With
July 16, 2025
It is clean and well maintained. My visit was pleasant and efficient. My service advisor did a great job. My visit was pleasant and efficient. My service advisor did a great job. More
by buk2d
Employees Worked With
