Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Germaine is a knowledgeable and professional service manager. The utmost in professional and follows through on his commitments. He should train other service departments on how to get the job done an manager. The utmost in professional and follows through on his commitments. He should train other service departments on how to get the job done and exceed customer expectations. More

Service advisor left early which could’ve been out of his hands, but without communication to the other advisors, or me. No one else seemed to know or realize he left when I arrived to pickup the vehicle. I hands, but without communication to the other advisors, or me. No one else seemed to know or realize he left when I arrived to pickup the vehicle. I was told the noise the vehicle is making is tire noise, so I asked for the rear tires to be rotated to the front (different brand), so we could cancel that out or confirm they were the problem. Tires rotated improperly with different brands on each corner, so was forced to bring it back. After proper rotation was executed noise remains, confirming my suspicion. Now will have to bring it back to inspect further, when a simple drive from the tech working the ticket would’ve eliminated the back and forth. Overall dissatisfied with service, attentiveness, and communication throughout the process. More

The place was very clean. The waiting area for the service center was very spacious and clean. They had a good selection of drinks while you waited. The waiting area for the service center was very spacious and clean. They had a good selection of drinks while you waited. More

Even though I had an appointment for an oil change, I was there a little over 2 hours! I never got any updates on my phone til my car was done, so I was wondering what was taking so long. However, the bright there a little over 2 hours! I never got any updates on my phone til my car was done, so I was wondering what was taking so long. However, the bright spot was the service person that waited on me, which made my impression of the service much better than it would have been. More

Excellent service. All expectations for quality were met. I have used this service dept for over 20 years, as both Dealers and Owners have changed hands over the years. All expectations for quality were met. I have used this service dept for over 20 years, as both Dealers and Owners have changed hands over the years. The service dept has maintained a consistent level of quality service throughout. More

good service but they forget to update my sticker and oil service settings on my car often service settings on my car often More

I had service saturday. Dropped my car off. The service lady was very friendly. Got a. Text right away. And kept me updated throughout the experience. They were quick to hav Dropped my car off. The service lady was very friendly. Got a. Text right away. And kept me updated throughout the experience. They were quick to have my car returned to me! Very much appreciate the friendliness and quick time of service. More

My experience on my visit was awesome. My tires were placed on my vehicle with no issues. The staff was very nice and professional My tires were placed on my vehicle with no issues. The staff was very nice and professional More

Exceptional service. Customer service took care of getting my vehicle in for service and kept me advised of the status. The Service technician completed all the requeste Customer service took care of getting my vehicle in for service and kept me advised of the status. The Service technician completed all the requested work, and they gave me an inspection I didn't realize I needed. I love the waiting room, comfortable seating, TV, snack, and vending, all available, and free WiFi. I also enjoyed viewing the cars on the showroom floor. Good time, looking forward to returning. More

I had an amazing experience with the service department! The communication was excellent throughout the process, and my service advisor was outstanding—friendly, knowledgeable, and attentive. Highly recomme The communication was excellent throughout the process, and my service advisor was outstanding—friendly, knowledgeable, and attentive. Highly recommend! More