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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.2
1,859 Reviews
Call Service Center (757) 424-4600

1,859 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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April 24, 2024

Dissatisfied with the service advisor. Voiced my concern to the service manager and he has yet to reach back out to me More

by d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmalee Knoll
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Apr 24, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
April 24, 2024

A problem was found during my annual inspection. It was taken care of and the charge was discounted for me since I am a. regular customer More

by mona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Cabral
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
April 24, 2024

Very satisfied with the service. Everyone was helpful. Listened to concerns and explained what they found. More

by krisco90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Apr 25, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
April 19, 2024

Quick and personalized service. Courteous and accommodating. Been happy with the staff since I purchased vehicle. More

by LGOUGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha?
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Apr 24, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
April 19, 2024

Staff very professional and courteous and listen to my concerns . Mechanics do a great job on my car More

by CUFFEESR.LARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
April 18, 2024

Quick service and friendly. Guys, I have nowhere to store the dirty paper mat. Please remove it before I get my car back. Also, you hid my car deep in the lot with no hint of wh More

by ttyson76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Apr 19, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

Helpful
April 18, 2024

Quality service examine all. Aspects of my vehicle giving me peace of mind. They know my vehicle and are a great help in keeping me on the road. More

by michaelcking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
April 18, 2024

I was completely satisfied with the service I received in the service department. Everything went as I told, they needed a day to order the parts. They told me when my car would be ready and it was. More

by mr_vee2u
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A lady in the Service department I don’t remember her name sorry it was not Murphy.
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Apr 19, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
April 17, 2024

Great call back time. Prompt response. Excellent and super fast service! Very helpful and friendly. More

by JReevesPoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
April 17, 2024

Has always been a good dealship and service department for me, my last service advisor was really helpful. More

by ljaylesworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, service advisor
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Apr 18, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
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