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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,867 Reviews
Call Service Center (757) 855-2277

1,867 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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November 10, 2023

Great people great place wonderful help couldn’t ask for a better place to take my car More

by trentonboombox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Rytter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 10, 2023

Dealer is dedicated to get you in and out as quickly as possible in the quick lane for an oil change. The staff is helpful and work with you. Not pushy to spend money on services that should be done based More

by viper899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 10, 2023

Great Service! Everyone in this Dealership... is so helpful and the Customer Service is unmatched! In this day and time... it's a breath of fresh air. Each and e More

by EXPERTOFVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nichols
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Nov 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 09, 2023

Great service from the valet and a wet vice writer to technical staff everyone was very efficient.Well done Southern More

by wrshepherdjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Deuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 08, 2023

I am very pleased with the great communication and genuine caring customer service! Their professional help made a stressful situation less so. :) More

by AILSTOCKSELLERS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service management
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Nov 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 07, 2023

Severely understaffed which results in months of wait time for repairs. We have had a truck in for repairs for 4 months. More

by dwain.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name unknown
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Nov 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We value and appreciate your business, Dwain. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

November 06, 2023

Repair delayed. Charged trash disposal fee for parts left in my car. Ordered wrong replacement part. More

by bob.hutcheson
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
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Nov 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Bob. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

November 05, 2023

Tim Winters was great! Very helpful and went out of his way to resolve the issues with my Jeep. More

by EHECKERT05
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Winters
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November 02, 2023

The service was great, did not have to wait long before my truck were ready More

by JONWES43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 02, 2023

The employees were very pleasant and extremely helpful throughout the process! They were there to listen and not just sale! More

by REDHEADASH92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again so soon, Ashli!

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