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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,873 Reviews

1,873 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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June 06, 2023

I came there for a state inspection and I was the last car in line behind like 10 cars. I got there a little before 7 thinking it will take forever. After an hour ad a half I was out of there and very imp More

by jess.thomas0789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 02, 2023

It is always a pleasure dealing with Southern Dodge Chrysler Jeep Ram and FIAT. The work is done onetime and it is correct More

by RTSHAWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

I'm always amazed at the quality care and customer service I receive when I'm there getting my vehicle serviced. It's uncommon in these somewhat common times. From the time I get out of my truck unt More

by shawfam3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy
Jun 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again so soon, Keith!

May 31, 2023

Easy drop off and it was ready within 3 hours. So far car has been working great, was able to get all that I needed to get completed within reasonable time. More

by goldsmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Jun 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 31, 2023

Kristy and Dj were great to work with. They assisted me through all the dealings once they had found the truck I wanted and made sure that nothing went undone. Good people to work with gla More

by nicholaslittle73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy, Dejone (DJ)
Jun 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 31, 2023

Service was needed on my vehicle. My car was taken back for service immediately and was finished in under an hour. Great service as always. More

by sunnymarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 31, 2023

I have and will continue to support the professionalism exhibited by every member of this dealership's staff to completely resolve their customer's concerns. More

by dan.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso
Jun 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

May 29, 2023

After a few situations that arose between Tina and Tom I wad able to get most items worked out. I did not get thr gentleman's name that helped me on Friday May 26th but he was beyond helpful on making sure More

by Christopher Bradburry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guys who woek in the sales area, Todd Nichols
Jun 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again so soon, Christopher!

May 29, 2023

I have been coming to Southern Dodge / Fiat for over six years. Never a disappointment. However, I hate filling these stupid things out and I find this "anything lower than 100% is a fail" nonsense annoy More

by 09blstrek
Recommend Dealer
Yes
Employees Worked With
Franklin D. Roosevelt. Great guy.
Jun 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your contribution, David.

May 27, 2023

Friendly, efficient and knowledgeable staff. I know everything will be taken care of and explained. More

by LYNNGRAYSON11
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Jun 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again, Lynn!

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