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Southern Hyundai Chesapeake - Service Center

Chesapeake, VA

4.3
604 Reviews

604 Reviews of Southern Hyundai Chesapeake - Service Center

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July 23, 2025

Wwnt in for oil change & inspection. They included tire rotation without asking me so bill was a surprise. It needed doing so ok with it but should have let me know. Worst part was show More

by JUSTASPRINKLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pierce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Wachner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Dobert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Southern Hyundai Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvch@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 23, 2025 -

Southern Hyundai Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvch@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 22, 2025

They Resolved my problem with my low oil light that came on after my last oil change. More

by yuchnovicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Southern Hyundai Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Jul 23, 2025 -

Southern Hyundai Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 22, 2025

Having to bring a vehicle to a dealership twice to fix the same thing is one thing but having it kept basically 18 physical days is not acceptable. I dropped it off on July 3rd was told the part got in on More

by Ice23605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Southern Hyundai Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvch@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 23, 2025 -

Southern Hyundai Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvch@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 21, 2025

Although the service center was extremely busy, the team did an amazing job to get people in and out at a timely manner. More

by DSHENTAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Southern Hyundai Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Jul 23, 2025 -

Southern Hyundai Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 20, 2025

I am supposed to have free oil changes and I was charged for it on this visit More

by LANA_DAY03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Southern Hyundai Chesapeake responded

We value and appreciate your business, Lana. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 17, 2025

I made an appointment for 8:30 and at 10:30 still waiting all are nice but why make an appointment to wait over 2 hours for service More

by RODGERSELAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Pilley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Honestly this was my worst experience with Hyundai. First off the 60K check should not cost 2200 dollars. The average is between 500-1200 dollars. Then the main reason I brought my car in was due to el More

by Craig Stevenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Floyd Pilley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

The problem has been resolved and hopefully the horn will continue to work for now. More

by JOANMONROE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Pilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

I wanted to take a moment to express my sincere appreciation for the outstanding service I received during my recent visit to Southern Hyundai. From the moment I arrived, I was treated with prof More

by carl01logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2025

We have two 2019 Hyundai Tucson. We had originally visited this dealership for service when it was under a different name and we were not very satisfied with the service. With the ch More

by CSPHILLIPS0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Wachner, Rene Polanco, Caitlyn Tait
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