Southern Hyundai Chesapeake - Service Center

The atmosphere was warm and inviting, welcoming to each customer was something you don’t get too often. Everyone so courteous and polite that took off the anxiety in purchasing a new vehicle for the first customer was something you don’t get too often. Everyone so courteous and polite that took off the anxiety in purchasing a new vehicle for the first time. The experience of knowing you were talking to a highly trained, experienced and educated professional made my experience a blast, thank you so much for a job well done. So proud. More

Amanda was very professional and friendly. She even gave periodic updates to those of us in the lounge area. Which had great coffee and wifi so I could work. She even gave periodic updates to those of us in the lounge area. Which had great coffee and wifi so I could work. More

Amanda was a very good communicator. Very courteous and professional. I love the service that I receive here. Very courteous and professional. I love the service that I receive here. More

I love the service that I receive here at this shop and would love to come back again.I advise anybody who wants service to come here. would love to come back again.I advise anybody who wants service to come here. More

Grace and her team were AWESOME! She was very helpful and took her time to explain things about the car to my daughter. She was very helpful and took her time to explain things about the car to my daughter. More

A lot of confusion and dysfunction, seems as though work is always found to be done, but there is a lack of competence to get work accomplished in a timely manner. Original appointment set for Tuesday 9/16, is always found to be done, but there is a lack of competence to get work accomplished in a timely manner. Original appointment set for Tuesday 9/16, part wasn’t delivered never got confirmation. Was told someone would reach out to reschedule appointment, they never did. No one answers phone. When appointment was made they had to keep car over night with no means of rental/loaner when originally was told word would take a hour. Called in next day repeatedly no one answered until 1p just for receptionist responsible for my vehicle to know nothing about service being done on my vehicle. Shane called back and reassured my vehicle was ready. Also previously dealt with this when trying to get my A/C fixed a few months back. My car was held for a week and a half when it was supposed to be an “in and out” job. More

I left having problems that I didn't have when I brought it in. There appeared to be scratches that I didn't have it in. There appeared to be scratches that I didn't have More

Brought my ioniq5 for a routine 16k mile service. After waiting for 5hrs, i was told everything was done: tires realigned, rotated, air and all fluids topped off, and - per my request - cabin filter After waiting for 5hrs, i was told everything was done: tires realigned, rotated, air and all fluids topped off, and - per my request - cabin filter and wipers replaced and sent on my way. Shortly after leaving, i had the wiper fluid warning come up. I checked tire pressure and saw that all the tires were still at the exact psi when i brought them in. Even worse, the tires were in the same place they had been. No rotation had been done. Then noticed that the OBD cable was left hanging in the driver footwell. I realized that apart from wiper being replaced, Nothing else had been done. I'd paid over $300 for the "service". I had to take the car back the following day, insist that everything be redone and wait another 3 hours. I maintained composure (because, of course), but this is completely unacceptable! More

I am so upset my car has been there for 3 weeks. I love 7 hours away now. I am trying to figure out what is going on with my car. They were suppose to see if y’all were going to buy my car or w I love 7 hours away now. I am trying to figure out what is going on with my car. They were suppose to see if y’all were going to buy my car or what. I have heard NOTHING! Please have management call me at 336-200-3063 More

They are always easy to work with and don't mind answering any questions I have. answering any questions I have. More